Identifying Process Gaps
As a leader in their industry, the client strove to maximize efficiency and customer satisfaction by optimizing certain processes. They had tried to work with other process mining platforms before, but found those options failed to meet their goals. They had 4 top issues they wanted to address in their pursuit of:
- High Deviation from Standard Operating Procedures (SOPs): Frequent process deviations led to inconsistent outcomes and increased costs.
- Rework and Duplication of Effort: Manual interventions and redundant steps caused delays and inefficiencies.
- Manual and Repetitive Tasks: Labor-intensive processes consumed valuable employee time and reduced focus on value-adding activities.
- Limited Visibility: The incumbent process mining solution could only observe ~15% activities within two core applications.