Watch how Skan AI empowers healthcare payers to gain full visibility into their operations, uncover bottlenecks, and drive transformative savings. In today’s complex healthcare landscape, operational inefficiencies and rising costs threaten agility and service quality.
Learn how a leading healthcare organization leveraged Skan AI's process intelligence platform to optimize claims management, medical operations, and contact centers—unlocking over $50 million in savings through automation and workflow optimization.
Video Transcript
From managing claims and safeguarding sensitive information, to grappling with increasing costs and maintaining compliance, the healthcare industry must overcome a plethora of modern challenges.
To thrive in this complex landscape, healthcare payers must align their IT investments with strategic business priorities to achieve operational excellence.
Skan, an AI-powered process intelligence platform revolutionizes business transformation in healthcare by unlocking the operations black box.
The black box refers to the intricate web of processes that power the everyday tasks of enterprise businesses that are often buried under layers of nuance and complexity.
This lack of visibility into business processes can mask inefficiencies and bottlenecks, making it difficult for organizations to identify areas for optimization and automation of operations, and adapt to changing market conditions.
Through automated process discovery and real-time performance metrics, Skan enables healthcare payers to identify work patterns and opportunities for improvement across various use cases including contact center operations, member enrollment and billing, medical management, and claims management.
Let’s look at how Skan’s AI-powered process intelligence platform helped a leading healthcare payer to enhance efficiency and optimize their processes.
Skan was deployed to over 500 users within the healthcare payer's organization to provide end-to-end process mapping, identify bottlenecks, and analyze root causes.
The platform meticulously examined workforce activities, application usage, and task switching patterns.
By capturing granular data on process execution, Skan uncovered valuable insights for process standardization, automation discovery, and workforce productivity optimization.
These detailed insights empowered the healthcare payer to make data-driven decisions, resulting in enhanced operational efficiency and improved customer experiences.
Through targeted optimizations, the organization unlocked transformative results, identifying over $50M in savings by automating inefficient tasks and addressing root causes of operational inefficiencies across key processes in the end-to-end value chain.
These outcomes demonstrate the significant impact that Skan's powerful capabilities have on driving efficiency, reducing costs, and ultimately elevating the quality of care delivered to patients.
For healthcare providers seeking to drive transformative change, Skan's Process Transformation Platform is the ultimate solution. With its ability to continuously monitor and analyze work and how healthcare operations run, the platform provides actionable insights that empower organizations to optimize resource allocation, reduce costs, and enhance the quality of care.
Skan also offers a comprehensive suite of add-on solutions with prebuilt frameworks to track key transformation targets. These powerful tools work seamlessly with Skan’s Process Transformation Platform to address the unique challenges and goals of healthcare payers.
By leveraging Skan's AI-powered process intelligence solutions, healthcare organizations can streamline their operations, boost employee productivity, ensure compliance, and deliver exceptional customer experiences.
Book a call today to unlock the full potential of your organization with Skan and embark on a transformative journey towards operational excellence.