For a leading Fortune 500 health insurer, managing a massive call center with over 26,000 advocates presented a significant challenge. While core applications captured some data, crucial work happening outside these systems remained a blind spot.
Navigating the complexity of contact center optimization.
By partnering with Skan AI, the insurer gained unprecedented visibility into their call center operations. Skan AI's intelligent platform analyzed agent activity, how and where time and money were lost.
By leveraging Skan AI's deep operational intelligence, this top US health insurer unlocked automation and productivity.