Unlocking Call Center Efficiency: How a Top US Health Insurer Saved Millions with Skan AI

Drowning in Data? Understand the true cost of call center inefficiency.

For a leading Fortune 500 health insurer, managing a massive call center with over 26,000 advocates presented a significant challenge. While core applications captured some data, crucial work happening outside these systems remained a blind spot.

The Challenge

Navigating the complexity of contact center optimization.

The Solution

Shed a light on hidden workflows.

Seeing the Unseen

Skan AI delivers actionable insights.

By partnering with Skan AI, the insurer gained unprecedented visibility into their call center operations. Skan AI's intelligent platform analyzed agent activity, how and where time and money were lost.

Real Results

$28 Million in Savings and Improved Customer Journeys

Skan AI Client: Contact Center

The Impact

Driving efficiency and enhancing customer experience.

The Future

Maximizing AI investments with targeted insights.

Work Smarter, Not Harder.

By leveraging Skan AI's deep operational intelligence, this top US health insurer unlocked automation and productivity.

Let's talk.