F300 Benefits Provider Gains “Visibility at Scale” with Skan

Skan’s “visual” approach to process intelligence helped the benefits provider overcome a complex technology landscape. They engaged Skan for their capability help organizations x-ray their processes and ability to leverage computer vision to comb through an entire series of tasks being performed on a screen across multiple applications and systems. It was easy to see why this would benefit an organization with such a complex technology landscape.

Once deployed, Skan broke down the processes in its claims operations business into individual steps and activities, providing what it described as “visibility at scale.”

With this insight, the benefits provider identified countless automation opportunities. For example, it found that many of its employees were still manually sending letters and emails, something it could automate. But it identified more than just automation opportunities; it also found opportunities to streamline processes through standardization and training.

One challenge the employee benefits insurance provider faced, albeit not unique to Skan, was leveraging its tools over longer periods due to the increased burden on hardware, sometimes impacting employee productivity. The benefits provider did note that Skan collaborated to solve this problem. 

Furthermore, due to continuous changes and new releases in their underlying claims system, Skan’s default data capture mechanism could not function continuously without manual intervention. In response, Skan enabled additional data collection mechanisms to adapt to the changing claims system, which the client claims solved their problem.