With the rise of AI and automation, organizations must optimize human and digital assets to stay competitive. Operations leaders grapple with doing more with limited resources as workloads surge without corresponding increases in team size.
Scaling existing productivity is vital, yet without clear visibility into how people work and operations run, enhancing output becomes daunting. Insights into workflows are essential for identifying improvement areas and managing growing workloads effectively.
Now there is a way to unlock the full potential of your team.
Skan’s Productivity Cockpit uses detailed, continuous work observation to create a 360-degree view of work and empower operations leaders in boosting workforce efficiency. It measures baseline productivity, forecasts potential financial gains, offers actionable strategies for improvement, and even monitors the impact of enhancements to drive continuous improvement.
With clear direction, it helps leaders maximize productivity, achieving more with less.
Every transformation journey begins with an accurate baseline to gauge the potential of the transformation opportunity, and to track progress throughout its implementation.
Skan's scalable, detailed work observations offer this starting point, providing a precise measure of team productivity.
Within our framework, team productivity is segmented into quartiles: Learners, Performers, Experts, and Trendsetters, aiding in identifying and prioritizing resource segments for enhancement.
The framework provides estimates of the potential financial benefits from improving the productivity of each segment and the overall team.
For instance, analyze the potential financial impact of training and enabling "learners" to match the productivity of "experts" or "trendsetters." Alternatively, consider the potential cost savings from a 10% reduction in headcount due to increased productivity.
Skan defines potential drivers to enhance productivity across three key dimensions -- People, Process, and Technology.
Each dimension encompasses factors such as tenure, workforce utilization, effort per case, the percentage of cases that deviate from SOPs, and more.
While the framework offers predefined productivity levers, it also incorporates custom or process-specific levers to meet unique business and process needs.
Operations leaders can then focus on enhancing these productivity levers to achieve the targeted productivity improvements.
Let’s see how.
Leaders can dig deeper into People-related levers, examining each lever across different productivity segments.
In this example, the root cause analysis indicates that time spent on process applications and tenure positively influence productivity.
Process levers give leaders visibility into factors such as variability in process time per case and the percentage of cases that deviate from the SOP, positively influencing productivity.
Technology levers enable operations leaders to observe how these factors differ across productivity segments. In this example, we see that when application switching exceeds 10, team productivity decreases.
But what's the real-world impact?
The Productivity Cockpit's value translates directly to bottom-line results.
For instance, a global P&C insurer achieved a 30% productivity boost in claims operations across multiple markets, significantly reducing operational costs.
In the high-tech sector, a leading manufacturer saw a 45% increase in sales force efficiency, driving revenue growth through enhanced customer engagement..
Skan’s Productivity Cockpit delivers measurable ROI by aligning productivity enhancements with key business objectives across diverse industries.
Productivity optimization is an ongoing journey, especially as workloads increase over time. Skan's continuous work observation ensures that the Productivity Cockpit consistently identifies new opportunities for productivity enhancement and provides the relevant levers to drive improvement.
Experience the power of Skan’s Productivity Cockpit. Contact us today to schedule your personalized demo!