Insurance

Delight customers, improve employee experience, and reduce costs

Our approach

Skan for Insurance

Join leading insurance carriers who are using Skan’s AI-powered Process Intelligence to improve customer experience through faster cycle times, enhance employee experience by reducing repetitive non-value added work, and drive operational efficiency through standardization and automation.

Three Color Start

Boost Customer Experience

Gain a deep understanding of workforce productivity, process cycle time and application usage to reduce turnaround time, reduce errors and rework so that customers spend less time waiting for claims to be resolved.

Rotating Timer

Invert The Work Pyramid

Identify automation opportunities so that operators spend less time on repetitive non-value added work, such as cutting and pasting data, and more time with customers, analyzing and making decisions that deliver customer value.

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Drive Operational Efficiency

Identify training and standardization opportunities to boost productivity, and reduce variability, processing time and turnaround time.

Skan for insurance

Skan for Insurance

Leading Property and Casualty, as well as Life, Retirement, and Benefits carriers use Skan across critical business operations and use cases.

Sales, Customer Service & Corporate Functions

Sales, Customer Service & Corporate Functions

Optimize product and portfolio pricing, reduce inbound call times, and comply with service-level agreements (SLAs).

  • New Business Acquisition
  • Customer Call Center Operations
  • Shared services

Underwriting & Policy Administration

Underwriting & Policy Administration

Improve underwriting cost and efficiency, and policy administration quality and compliance.

  • Underwriting from Acceptance to Pricing
  • Underwriting Bind, Issue, Follow-up
  • Policy Issuance to Renewal
  • Reinsurance and coinsurance
  • Loss Prevention, Premium Audit

Claims Management

Claims Management

Increase straight-through processing, and minimize cost per claim.  Reduce second touches, wait times, ensure proper correspondence and legal notices. 

  • Intake & Assignment for first notice of loss (FNOL)
  • Evaluation & Adjustment
  • Reserve & Payment
  • Recovery & Salvage
  • Fraud detection and resolution

Sales, Customer Service & Corporate Functions

Optimize product and portfolio pricing, reduce inbound call times, and comply with service-level agreements (SLAs).

Business Use Cases
  • New Business Acquisition
  • Customer Call Center Operations
  • Shared services

Underwriting & Policy Administration

Improve underwriting cost and efficiency, and policy administration quality and compliance.

Business Use Cases
  • Underwriting from Acceptance to Pricing
  • Underwriting Bind, Issue, Follow-up
  • Policy Issuance to Renewal
  • Reinsurance and coinsurance
  • Loss Prevention, Premium Audit

Claims Management

Increase straight-through processing, and minimize cost per claim.  Reduce second touches, wait times, ensure proper correspondence and legal notices. 

Business Use Cases
  • Intake & Assignment for first notice of loss (FNOL)
  • Evaluation & Adjustment
  • Reserve & Payment
  • Recovery & Salvage
  • Fraud detection and resolution

Business Value Metrics

Leading insurance carriers use Skan to drive better business outcomes

31 %

Operator productivity improvement

F300 Benefits Provider 

24 %

Overtime reduction

F200 Property & Casualty Provider 

12 %

Net Promoter Score (NPS) increase

Global Insurer 

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