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Skan AI for
Insurance Operations

Leading insurance carriers use Skan AI to improve customer experience through faster cycle times,
enhance employee experience by reducing repetitive non-value added work, and drive operational
efficiency through standardization and automation.

Elevate Customer Experience

Automation alone won’t fix your process. Find out exactly where training, standardization, and smart automation create a seamless, customer-first claims process.

Reduce Cost per Claim

Identify and address inefficiencies quickly, helping your team focus on what truly drives value and improves outcomes.

Mitigate Risks

Get early alerts on potential compliance issues, so you can take action fast and keep your claims operations running smoothly.

Skan AI's Process Intelligence Works
Across Insurance Use Cases

Claims Management

Increase straight-through processing, and minimize cost per claim.  Reduce second touches, wait times, ensure proper correspondence and legal notices. 

  • Intake & Assignment for first notice of loss (FNOL)
  • Evaluation & Adjustment
  • Reserve & Payment
  • Recovery & Salvage
  • Fraud Detection and Resolution

Underwriting & Policy Administration

Improve underwriting cost and efficiency, and policy administration quality and compliance.

  • Underwriting from Acceptance to Pricing
  • Underwriting Bind, Issue, Follow-up
  • Policy Issuance to Renewal
  • Reinsurance and Coinsurance
  • Loss Prevention, Premium Audit

Sales, Customer Service & Corporate Functions

Optimize product and portfolio pricing, reduce inbound call times, and comply with service-level agreements (SLAs).

  • New Business Acquisition
  • Customer Call Center Operations
  • Shared Services

Insurance Carriers Unlock ROI 5x Faster with Skan AI

31%

Operator productivity
improvement

24%

Overtime reduction

12%

Net Promoter Score
(NPS) increase

What Our Customers Have to Say

Learn how Fortune 500 enterprises have benefitted from Skan AI’s innovation. 

The way Skan AI approaches the problem is unique. While others would tap into internal systems or use event logs, Skan AI took the approach of visual mining. I haven’t seen anybody else doing it like this. 

The depth and specificity of the data-driven insights delivered by Skan AI in three months would have taken a team of eight six sigma blackbelts multiple years to put together.

Before Skan AI, we could only observe two applications with minimal use in our core process. With Skan AI, we could observe over 20 applications.

Simplifying already lean processes, especially digital processes which tend to be invisible, isn’t worth the time and staff investment. Skan AI changes that. Their virtual agents generate highly accurate, finely granular data that makes incremental daily process improvement easy. And their system utilization data is a valuable bonus.

How Does Skan AI Compare to Alternatives

Leaders have choices these days. Here's a snapshot of how Skan AI's process intelligence compares to alternatives.
  • Process Mining

  • Manual Studies

  • Task Mining

Skan White Logo

Process Mining

Manual Studies

Task Mining

Observes ALL apps
No integration
Scales to thousands of agents
Finds app switching patterns
Compares top vs. average performers

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