Transform Insurance Operations

Streamline claims, reduce costs, and enhance customer satisfaction with the most complete Process Intelligence platform for insurance providers.

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Elevate Your Insurance Operations

Skan AI creates the most complete view of work across any process and every application

Leading insurance carriers use Skan AI to improve customer experience through faster cycle times, enhance employee experience by reducing repetitive non-value added work, and drive operational efficiency through standardization and automation.
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Elevate Customer Experience

Automation alone won’t fix your process. Find out exactly where training, standardization, and smart automation create a seamless, customer-first claims process.

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Reduce Cost per Claim

Identify and address inefficiencies quickly, helping your team focus on what truly drives value and improves outcomes.
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Mitigate Risks 

Get early alerts on potential compliance issues, so you can take action fast and keep your claims operations running smoothly.

Skan AI's Process Intelligence Works Across Insurance Use Cases

Claims Management

Claims Management

Increase straight-through processing, and minimize cost per claim.  Reduce second touches, wait times, ensure proper correspondence and legal notices. 

  • Intake & Assignment for first notice of loss (FNOL)
  • Evaluation & Adjustment
  • Reserve & Payment
  • Recovery & Salvage
  • Fraud detection and resolution

Underwriting & Policy Administration

Underwriting & Policy Administration

Improve underwriting cost and efficiency, and policy administration quality and compliance.

  • Underwriting from Acceptance to Pricing
  • Underwriting Bind, Issue, Follow-up
  • Policy Issuance to Renewal
  • Reinsurance and coinsurance
  • Loss Prevention, Premium Audit

Sales, Customer Service & Corporate Functions

Sales, Customer Service & Corporate Functions

Optimize product and portfolio pricing, reduce inbound call times, and comply with service-level agreements (SLAs).

  • New Business Acquisition
  • Customer Call Center Operations
  • Shared services

Claims Management

Increase straight-through processing, and minimize cost per claim.  Reduce second touches, wait times, ensure proper correspondence and legal notices. 

  • Intake & Assignment for first notice of loss (FNOL)
  • Evaluation & Adjustment
  • Reserve & Payment
  • Recovery & Salvage
  • Fraud detection and resolution

Underwriting & Policy Administration

Improve underwriting cost and efficiency, and policy administration quality and compliance.

  • Underwriting from Acceptance to Pricing
  • Underwriting Bind, Issue, Follow-up
  • Policy Issuance to Renewal
  • Reinsurance and coinsurance
  • Loss Prevention, Premium Audit

Sales, Customer Service & Corporate Functions

Optimize product and portfolio pricing, reduce inbound call times, and comply with service-level agreements (SLAs).

  • New Business Acquisition
  • Customer Call Center Operations
  • Shared services

Insurance Carriers Get a an ROI 5x Faster with Skan AI

31 %

Operator productivity improvement

F300 Benefits Provider 

24 %

Overtime reduction

F200 Property & Casualty Provider 

12 %

Net Promoter Score (NPS) increase

Global Insurer 

What Our Customers
Have to Say

Hear how Fortune 500 enterprises realize value from Skan AI’s process intelligence platform. 

  • The depth and specificity of the data-driven insights delivered by Skan AI in 3 months would have taken a team of 8 six sigma blackbelts multiple years to put together.

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    F100 Healthcare Payer​

  • The way Skan AI approaches the problem is unique. I haven’t seen anybody else doing it like this. While others would tap into internal systems or use event logs, Skan AI took the approach of visual mining.

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    F250 Insurance Underwriter

  • Before Skan AI, we could only observe 2 applications with minimal use in our core process. With Skan AI, we could observe over 20 applications.

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    F100 P&C Insurer

  • Simplifying already lean processes, especially digital processes which tend to be invisible, isn’t worth the time and staff investment. Skan AI changes that. Their virtual agents generate highly accurate, finely granular data that makes incremental daily process improvement rather, dare I say, easy. And their system utilization data rates as a valuable bonus.

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    F250 Insurer

How Skan AI Works

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Step 1

Observe

We observe every application and process activity directly from agent desktops.

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Step 2

Analyze

We create a digital twin of operations using our proprietary AI to stitch together activities.

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Step 3

Identify

We identify patterns in your process and your best performers.

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Step 4

Optimize

You get insights and guidance for optimizations that can save millions. 

How Does Skan AI Compare to Alternatives

Leaders have choices these days. Here's a snapshot of how Skan AI's process intelligence compares to alternatives. 

  • Skan AI

  • Process Mining

  • Manual Studies

  • Task Mining

Skan AI

Process Mining

Manual Studies

Task Mining
Observes ALL apps Blue-Check Cancel Icon Cancel Icon Cancel Icon
No integration Blue-Check Cancel Icon Blue-Check Blue-Check
Scales to thousands of agents Blue-Check Blue-Check Cancel Icon Cancel Icon
Finds app switching patterns Blue-Check Cancel Icon Cancel Icon Blue-Check
Compares top vs. average performers Blue-Check Cancel Icon Cancel Icon Cancel Icon

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Skan the possibilities and ignite your business transformation with our non-intrusive, zero-integration technology that empowers organizations with data-driven business insights to maximize productivity and digital innovation.

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