High Tech

Optimize processes, delight customers and reduce costs

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Skan AI for High Tech

Leading high-tech organizations like you are using Skan AI’s process intelligence platform to improve efficiencies and reduce costs, enhance customer experience by reducing errors and rework, and optimize supply chain operation workflows through standardization and automation. 

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Drive Operational Excellence & Reduce Costs

Identify standardization and automation opportunities to boost productivity, and reduce variability, processing time and turnaround time in order to reduce operating costs.

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Boost Customer Experience

Gain a deep understanding of workforce productivity, process cycle time and application usage to reduce turnaround time, reduce errors and rework so that customers spend less time waiting for technical support resolutions.

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Improve Supply Chain Management

Identify inefficiencies in your ongoing transactions and optimize warehousing and logistics operations to today’s complex and competitive global environment.

Sales, Customer Service and Corporate Functions

Sales, Customer Service and Corporate Functions

Resolve service call requests more quickly, driving efficiency, and reducing costs.

  • Customer & new business acquisition
  • Customer call center operations
  • Shared services (AR, AP, invoice and transaction management)

Operations & Supply Chain

Operations & Supply Chain

Drive operational excellence, increase throughput and reduce costs.
  • Order-to-Delivery
  • Order-to-Cash
  • Inventory Management
  • Warehouse management
  • Supply Chain Management
  • Logistics
  • Vendor Management

Sales, Customer Service and Corporate Functions

Resolve service call requests more quickly, driving efficiency, and reducing costs.

Business Use Cases
  • Customer & new business acquisition
  • Customer call center operations
  • Shared services (AR, AP, invoice and transaction management)

Operations & Supply Chain

Drive operational excellence, increase throughput and reduce costs.
Business Use Cases
  • Order-to-Delivery
  • Order-to-Cash
  • Inventory Management
  • Warehouse management
  • Supply Chain Management
  • Logistics
  • Vendor Management

Business Value Metrics

Leading high-tech organizations use Skan to drive better business outcomes

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$12M

In OpEx savings in customer service operations

F50 Technology Leader

45 %

Processing time reduction

Global Technology Leader

20 %

Average time per case reduction

Global Technology Leader

Client Testimonials

See what our customers are saying about Skan AI

  • We conducted an analysis on this process 3 years ago through manual interviews and observation, but never got any meaningful insights, that Skan AI was able to produce and uncover in 2 months.

    user_time
    F500 Business Services Provider

  • Log files only tell you so much. They're a result of actions taken. Skan quantifies the actions themselves, the triggering events. Instead of receiving things, fixing things that break, Skan's unique data helps us get ahead of it.

    user_time
    F100 Technology Manufacturer & Services

How Skan AI Works

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Step 1

Observe

We observe every application and process activity directly from agent desktops.

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Step 2

Analyze

We create a digital twin of operations using our proprietary AI to stitch together activities.

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Step 3

Identify

We identify patterns in your process and your best performers.

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Step 4

Optimize

You get insights and guidance for optimizations that can save millions. 

How Does Skan AI Compare to Alternatives

Leaders have choices these days. Here's a snapshot of how Skan AI's process intelligence compares to alternatives. 

  • Skan AI

  • Process Mining

  • Manual Studies

  • Task Mining

Skan AI

Process Mining

Manual Studies

Task Mining
Observes ALL apps Blue-Check Cancel Icon Cancel Icon Cancel Icon
No integration Blue-Check Cancel Icon Blue-Check Blue-Check
Scales to thousands of agents Blue-Check Blue-Check Cancel Icon Cancel Icon
Finds app switching patterns Blue-Check Cancel Icon Cancel Icon Blue-Check
Compares top vs. average performers Blue-Check Cancel Icon Cancel Icon Cancel Icon

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