Gartner Peer Insights for Process Intelligence Platforms
See Why F50 Enterprises Trust and Recommend Skan AI
Skan AI has been named a Strong Performer in Gartner Peer Insights Voice of Customers for Process Intelligence Platforms. Real customer reviews rate Skan AI's process capture and analytics capabilities 4.7 out of 5, and 87% would recommend it. Read what they say and see how Skan AI gives AI agents the context to run governed work and continuously improve.
Skan AI is the agentic AI platform F50 enterprises use to reimagine work.
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How customers evaluate Skan AI in Gartner Peer Insights
Gartner Peer Insights Voice of the Customer positions vendors into four quadrants defined by two dimensions, User Interest and Adoption and Overall Experience, based on verified customer reviews. Skan AI's position as a Strong Performer reflects high marks on product and service experiences.
Reviewers consistently cited three strengths:
Multi-user process stitching
Reviewers value a single, end-to-end view of how work really flows. Skan AI connects activity from many users across business and technical workflows into one process so teams and AI agents can see and improve all the ways work happens.
Superior service and support
Customers describe the Skan AI team as responsive and partnering. Alongside the platform's process mapping capabilities, reviewers rate service and support among its strongest points.
Data security and privacy
Reviewers consistently cite data security and privacy as a strength. Skan AI keeps data inside the customer's environment, deploys with zero integrations, and is SOC 2, ISO 27001, and ISO 42001 certified and HIPAA compliant.
The most meaningful recognition comes from our customers and the value they experience firsthand. As enterprises move from understanding how work gets done to deploying AI agents at scale, process and context intelligence become critical to delivering reliable business outcomes. This recognition reinforces our commitment to helping customers succeed through innovation, trusted partnerships, and measurable business value."
The agentic POV: Why the Skan AI platform is bigger than process intelligence
As more enterprises deploy AI, they will increasingly need reliable mechanisms to identify the highest-impact AI opportunities, validate AI-driven automation, and measure the impact of AI transformation. That is hardest in regulated industries, where every agent action has to be explainable.
The Skan AI platform is built for exactly that. It continuously captures and analyzes processes end to end, builds a Context Graph of Work, and uses that context to run, govern, and improve AI agents.
- Capture: see how people, systems, and agents actually get work done, with zero integrations and data kept inside your environment.
- Ground: give agents the operational context behind each process, not a static description of it.
- Govern: apply procedures that govern every action agents take.
- Improve: agent procedures get better with every result, and governed agents reach production in weeks, not months.
“Skan provided great process intelligence that allowed us to create the correct AI agents to improve efficiencies and understand the time savings.”
About Gartner Peer Insights
Gartner Peer Insights is where verified enterprise IT professionals and technology decision-makers share honest feedback on software and services. The platform's moderated reviews and analytical reports, like Voice of the Customer, help technology leaders make informed purchasing choices.
Visit gartner.com/peer-insights/Disclaimer
Gartner, Voice of the Customer for Process Intelligence Platforms, By Peer Community Contributor, 30 October 2026. GARTNER and Peer Insights are trademarks of Gartner and/or its affiliates. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Visit gartner.com/peer-insights/About Skan AI
The Skan AI platform equips enterprises reimagine their operations and power teams and AI agents with the Context Graph of Work. With this living model of their operations, organizations can capture real workflows at scale, capitalize on their highest-impact AI and automation opportunities, and govern AI agents running mission-critical processes at enterprise scale.
Frequently asked questions
Gartner Peer Insights Voice of the Customer positions vendors into four quadrants defined by two dimensions, User Interest and Adoption and Overall Experience, based on verified customer reviews. The 2026 report covers process intelligence platforms.
Skan AI's position as a Strong Performer is based on high marks on product and service experiences from verified customer reviews. Gartner Peer Insights Voice of the Customer takes those reviews and distills the ratings in order to position vendors into four quadrants that are segmented by two dimensions, 1) User Interest and Adoption and 2) Overall Experience.
Skan AI received an overall rating of 4.7 out of 5 based on 22 reviews as of October 2026. 64% of reviews rate Skan AI five stars, and 87% of customers are willing to recommend the platform. Reviewers consistently cited multi-user process stitching across business and technical workflows, superior service and support, and data security and privacy.
Gartner evaluated Skan AI in its Process Intelligence Platforms category. Skan AI is an agentic AI platform with process intelligence capabilities: it captures how work gets done, builds a Context Graph of Work, and uses that context to run, govern, and improve AI agents. Process capture and intelligence are tools of the larger platform and used to map processes onto the context graph and analyze process maps to provide transformation insights and opportunities.
AI agents are only as reliable as their understanding of how work actually gets done. Skan AI gives agents operational context, so enterprises can choose the right processes to automate, ground agents in real workflows, and govern agent execution over time.
Skan AI keeps data inside the customer's environment and deploys with zero integrations. The platform is SOC 2, ISO 27001, and ISO 42001 certified and HIPAA compliant.
A quarter of the Fortune 50 uses the Skan AI platform, including 3 in 5 top US banks and 7 in 10 top US insurers.