Agentic AI and the Shift from Human Agents to AI...
Discover how Agentic AI is transforming enterprise automation beyond LLMs,...
Your path to
AI-powered workforce
starts with Skan AI.
Skan AI empowers business leaders with 360° Process Intelligence to uncover inefficiencies, optimize operations, drive smarter automation, and build a future-ready enterprise.
40%
Increase in
Productivity
Increase in
Productivity
50%
Decrease in
Processing Time
Decrease in
Processing Time
30%
Cost Saving
Cost Saving
×
Privacy-first design
Privacy-first approach to security and system architecture with encryption, privacy-by-design principles, and ethical AI.
Actionable intelligence
Analysis powered by AI provides insights into all areas of your operations to improve processes, productivity, utilization, technology and more.
Zero integration
Zero backend integration avoids time-consuming and costly data engineering for rapid implementation and speed to value.
Lasting Transformation
with Process Observation Built to Scale
Skan AI’s approach is simple: observe work where it happens. By observing directly from desktops, Skan AI can capture every step and action revealing how your teams really work.
- Real-time analysis of thousands of operators
- Analyze cases and claims across teams of any size
- No analysis gaps when people switch to non-process applications
Leverage Skan AI to Optimize Any Process
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Insurance (Property & Casualty)
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Financial Services & Insurance
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Insurance
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Simplifying already lean processes, especially digital processes which tend to be invisible, isn’t worth the time and staff investment. Skan AI changes that. They generate highly accurate, finely granular data that makes incremental daily process improvement rather, dare I say, easy. And their system utilization data rates as a valuable bonus.
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The depth and specificity of the data-driven insights delivered by Skan AI in 3 months would have taken a team of 8 six sigma blackbelts multiple years to put together.
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We log in to our Skan AI Ops dashboard first thing every morning and use it to manage our business in real-time throughout each business day. Their insights have transformed how we lead and manage.
Productivity
Drive human-centric productivity by focusing on how to achieve it. Leverage detailed work observation to analyze and improve so you can do more with less.
- Measure baseline productivity for each team segment
- Estimate financial gains from productivity improvements
- Analyze productivity levers to prioritize enhancements
- Monitor the impact of enhancements
- Observe and control KPIs for continuous improvement
$10M
Reducing average
processing time
processing time
40%
Improvement in
operator productivity
operator productivity
26%
Improvement in new hire
time to proficiency
time to proficiency
$13M
Annual savings by improving
workforce utilization
workforce utilization
Compliance and Alerting
Drive process integrity and compliance through
real-time monitoring and alerts. Enable process
benchmarking, continuous KPI monitoring linked
to SLA thresholds, and pro-active alerting to guide compliance.
- Create a process baseline using Statistical Process Control
- Measure and monitor KPI exceptions, linked to SLAs
- Report and audit the implementation of policies in real-time
- Drive accountability with real-time notifications into adherence
- Facilitate proactive management by predicting SLA breaches
30%
Reduced process
variability
variability
20%
Improvement in
SLA adherence
SLA adherence
25%
Reduction in
SOP deviations
SOP deviations
$12M
Savings in
compliance penalties
compliance penalties
Agentic AI
For enterprise Agentic AI adoption to be effective, 1st party operational data is the missing link to train and optimize your AI Agents and maximize Agentic value.
- Continuously monitor adoption to view the impact of AI tools
- Rank opportunities to add AI to tasks for maximum impact
- Automatically generate new insights into business operations
- Make decisions and act based on guided recommendations
- Monitor and control KPIs for continuous improvement
75%
Reduced time
to insights
to insights
50%
Reduced process
variability
variability
40%
Improved productivity
with automation
with automation
25%
Reduced time
to proficiency
to proficiency
Operational Excellence
Take your operational efficiency to new heights with AI-driven insights to uncover, transform and propel your processes towards excellence.
- Discover and understand business operations
- Standardize workflows
- Optimize processes
- Continuously monitor operations
- Control process outcomes
45%
Reduction in
processing time
processing time
25%
Reduction in
turnaround time
turnaround time
$16M
Annual savings
in operating costs
in operating costs
20%
Reduction in error
rates and case rework
rates and case rework
Automation Discovery
Use the most complete view of work to identify automation opportunities, estimate the business value of automation, and validate solutions.
- Rank automation opportunities to find those with the highest impact
- Define and validate business value and costs
- Estimate the impact of automation on business outcomes
- Monitor KPIs to validate and foster change management
25%
Reduction in
turnaround time
turnaround time
35%
Reduction in
processing time
processing time
$18M
Annual savings
through automation
through automation
40%
Improvement
in productivity
in productivity
Application Portfolio Rationalization
Use real-world usage data to align your application portfolios with evolving business strategies and technology evolution.
- Measure detailed application usage patterns
- Understand business fit by analyzing application usage
- Assess technology fit with application type and usage insights
- Analyze TCO by application usage to prioritize
- Determine where to invest, eliminate, or migrate applications
10%
Applications retired
due to underuse
due to underuse
20%
Applications modernized
for maximum value
for maximum value
35%
Applications upgraded
for better business
for better business
$15M
Savings after eliminating
non-value add applications
non-value add applications
Contact Center
Gain visibility and control over the drivers of customer experience, operating costs and revenue to delight customers and improve efficiencies.
- Add in-call and after-call metrics to your contact center analysis
- Analyze interactions by intent for a new lens in productivity
- Gain insights to optimize workforce utilization and productivity
- Evaluate detailed application usage patterns
- Identify and capitalize on automation opportunities
30%
Reduced
turnaround time
turnaround time
40%
Improved operator
productivity
productivity
20%
Reduced
processing time
processing time
$14M
Annual savings with automation,
standardization & optimization
standardization & optimization
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