Skan AI for
Banking & Financial Services

Leading banks and financial institutions leverage Skan AI to uncover operational efficiencies at scale. Our Process Intelligence platform enables data-driven decisions that optimize workflows, strengthen regulatory compliance, and enhance customer experiences. Deepen client relationships while reducing risk and building a more resilient organization in a rapidly evolving financial landscape.

Streamline Front, Middle and Back-Office Operations

Identify and address inefficiencies across your bank’s front, middle, and back-office operations. Automate manual activities, standardize workflows, and remove process bottlenecks to improve productivity and reduce operational costs.

Faster Loan Approvals, Happier Customers

Gain real-time visibility into workforce efficiency, processing times, and application usage to reduce errors and accelerate approvals — driving faster loan decisions and a more seamless customer experience.

Improve Compliance
for KYC & AML

Continuously monitor operations to identify and mitigate risks, maintain compliance, and avoid regulatory penalties across complex KYC, AML, and related areas. Access real-time insights and alerts to proactively address issues before they escalate.

Banking Use Cases

Seamless Transactions, Elevated Compliance

Simplify every transaction, from routine banking operations to complex inquiries, ensuring your bank operates with peak efficiency and maintains compliance with regulations.

  • Account Servicing & Maintenance
  • Complaints and Issue Resolution
  • Anti-money Laundering (AML) & KYC, Client Onboarding

Faster Approvals, Improved Efficiency

Actionable insights empower your team to identify and address bottlenecks, leading to a faster, smoother loan application experience for your customers.

  • Origination
  • Loan Processing
  • Loan Underwriting

Deliver Frictionless Client Experiences

Skan AI helps you enhance all stages of the customer journey, ensuring a lasting relationship, right from the first interaction. 

  • Account Opening
  • AML & KYC Compliance
  • Sales & Campaign Management
  • Risk Assessment & Fraud Detection
  • Treasury Services & Fulfillment

Streamlined Processing, Enhanced Security

Streamline payment workflows, and improve process throughput. This dual focus on fraud prevention and operational efficiency translates to a smoother cardholder experience.

  • Origination, Adjudication and Collections
  • Electronic Payments and Exceptions
  • Fraud Detection and Resolution

Optimize Trade Order Management

Map your true trade journey. Identify unnecessary manual intervention, amendments, and re-routing that slow down settlements.

  • Trade Order Management
  • Portfolio Risk Management
  • Regulatory Reporting

Real-Time Visibility for Peak Efficiency

Uncover hidden roadblocks in your trade lifecycle that lead to delays and rework. Gain real-time insights to optimize settlements and boost efficiency.

  • Trade Settlement and Reconciliation
  • Payment Investigation (SWIFT)
  • Document Management
  • Transaction Management & Processing

Outcomes You Can Expect with Skan AI

30%

First Pass Rate (FPR)
improvement

20%

Processing cost
reduction

10%

OpEx savings through
process standardization

What Our Customers Have to Say

Learn how Fortune 500 enterprises have benefitted from Skan AI’s innovation. 

A transformation program that is informed out of evidence generated by data automatically leap-frogs other approaches, as it ensures adoption and realization of business value... Skan AI is helping us achieve that outcome by quickly discovering our users’ interaction with our processes and systems and giving us a single source of truth.

Skan AI is an extremely useful tool that we can use to compare the process actions across participants or time windows. It helps us track a process before and after changes are made.

Being able to tell how much each case costs is something we have never had, and this will allow us to make more informed business decisions.

Skan AI delivered an exceptional outcome that was way beyond everyone’s expectations... our VP-level audience shared that they never knew many of the metrics that Skan AI shared - which they can now use for transformation. Skan AI left the competition far behind.

Calculate Your Potential Savings
with Our ROI Calculator

Leading customer service and contact center organizations use Skan AI across critical
business operations and use cases.

Current Process Information

Number of loans processed each month
Time from application to decision
Total cost to process a loan
Staff involved in the underwriting process
Average annual salary per underwriter

Expected Improvement with Skan AI

20%
15%
40%
50%

Your Potential Savings with Skan AI

$0
Annual cost savings
0 days
Time Savings
0 loans
Additional loan capacity

* Calculations based on typical improvement rates with Skan AI's process intelligence platform. Actual results may vary based on your specific contact center operations.

Annual Savings & Benefits Details

-
Hours saved on administrative tasks per year.
Assumes underwriters spend 35% of their time on administrative tasks.
-
Monetary value of time saved on administrative tasks
-
Annual savings from reduced cost per loan
-
Annual savings from reduced errors and rework.
-
Value of reduced processing time

* Assumes 8% base error rate and rework costs of 50% of original processing.

Savings Composition

Where your ROI comes from

Admin Tasks
Processing
Cost / Loan
Errors

* Calculations based on typical improvement rates with Skan AI's process intelligence platform. Actual results may vary based on your specific contact center operations.

How Does Skan AI Compare to Alternatives

Leaders have choices these days. Here's a snapshot of how Skan AI's process intelligence compares to alternatives.
  • Process Mining

  • Manual Studies

  • Task Mining

Skan White Logo

Process Mining

Manual Studies

Task Mining

Observes ALL apps
No integration
Scales to thousands of agents
Finds app switching patterns
Compares top vs. average performers

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