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Skan AI Powers
Operational Excellence

Drive continuous improvement, innovation, and optimal resource allocation
Operational Excellence Banner Image
Process Intelligence for Operational Excellence

Process Intelligence for Operational Excellence

Leading organizations use Skan AI for operation excellence to drive continuous improvement, innovation, and optimal resource allocation for better business outcomes.  Skan AI's platform captures processes based on the digital trace of work, providing a reliable, detailed representation of people, process, and technology over time within the Operational Excellence (OPEX) framework.

  • Ongoing monitoring of processes
  • Standardization of processes
  • Ability to control process outcomes
  • Ability to optimize processes
  • Insights that lead to high value outcomes
Better Data Leads to Better Outcomes

Better Data Leads to Better Outcomes

Amid growing complexity and variability in business operations, operational excellence is vital for a competitive edge. However, most organizations lack visibility into their operations due to limitations in legacy process discovery tools. These tools have data capture gaps, preventing the delivery of real-time, actionable intelligence. As a result, organizations struggle to assess performance gaps, identify root causes, evaluate improvement opportunities, build a business case for the path forward, and continually monitor the impact of enhancements. 

  • Ensure leading and lagging indicators of operational process are measured and monitored continuously
  • Identify, measure and analyze the exact chain of activities required to deliver a product or service to customers, including the inefficiencies & bottlenecks
  • Discover, deliver, and control the flow of value to your customers

 How Skan AI Finds Automation That Works

Automatic Process Discovery

Watch how work actually flows through your organization. Our AI observes every click, every application, and every handoff to build complete process maps without interviews or guesswork. 

  • Zero system integrations required
    Captures work across all applications including

  • legacy systems

  • Builds process maps automatically from real user actions

Automatic Process Discovery

Find Hidden Bottlenecks

Discover the inefficiencies that slow down your team. See exactly where people get stuck, which steps take too long, and what causes rework in your processes. 

  • Identifies wait times and processing delays

  • Shows application switching patterns that waste time

  • Reveals process variations that create inconsistency

Find Hidden Bottlenecks

Validate Process Changes

Prove your improvements actually work. Compare before and after metrics to show the real impact of process changes and ensure improvements stick over time. 

  • Baseline metrics for accurate comparisons

  • Real-time monitoring of process performance

  • Evidence-based validation of improvement efforts

Validate Process Changes

Customer Experience Use Case

In order to drive operational excellence in customer experience, one organization used Skan’s AI-powered Process
Intelligence to measure, analyze and improve leading and lagging indicators across the customer
journey that directly related to customer satisfaction.

$15M

Savings by eliminating
process variability

30%

Reduction in process
turnaround time

20%

Improvement in
production volume
How Skan AI Works
01

Observe

We observe every application and process activity directly from agent desktops.

02

Analyze

We create a digital twin of operations using our proprietary AI to stitch together activities.

03

Identify

We identify patterns in your process and your best performers.

04

Optimize

You get insights and guidance for optimizations that can save millions.

What Our Customers Have to Say

Learn how Fortune 500 enterprises have benefitted from Skan AI’s innovation. 

Simplifying already lean processes, especially digital processes which tend to be invisible, isn’t worth the time and staff investment. Skan AI changes that. They generate highly accurate, finely granular data that makes incremental daily process improvement rather, dare I say, easy. And their system utilization data rates as a valuable bonus.

Bank Icon
SVP, Business Reinvention - Banking
F250 Bank

The depth and specificity of the data-driven insights delivered by Skan AI in 3 months would have taken a team of 8 six sigma blackbelts multiple years to put together.

Healthcare_icon
CTO & Digital Officer
F100 Healthcare Payer

Being able to tell how much each case costs is something we have never had, and this will allow us to make more informed and better business decisions.

Bank Icon
SVP, Operations
F100 Bank

Skan AI delivered an exceptional outcome that was way beyond everyone’s expectations... our VP-level audience shared that they never knew many of the metrics that Skan AI shared - which they can now use for transformation. Skan AI left the competition far behind.

Financials Icon2
Assistant Director, Innovation & Strategy
F250 Financial Services

FAQs About Process Discovery

How is this different from process mining tools we already use?

Process mining tools only see what happens inside integrated systems. Skan AI watches all the work that happens between systems, in legacy applications, and across the full workflow. You get the complete picture, not just fragments.
 

Do we need to integrate with our existing systems?

No integrations needed. Skan AI uses computer vision to observe work as it happens on user desktops. This means we can see work in any application, including legacy systems, mainframes, and third-party tools that don't have APIs.

How long does it take to see our processes mapped out?

Most customers see initial process maps within 3-4 weeks of deployment. Complete analysis with recommendations typically takes 4-6 weeks, compared to 6+ months for manual process studies.

Will this slow down our employees' computers?

No. Our observation technology runs in the background with minimal system impact. Employees won't notice any performance difference in their daily work.

Can we see processes that span multiple groups?

Yes. Skan AI connects work across teams, geographies, and departments to show complete end-to-end processes. You'll see exactly how work flows between different groups and where handoffs create delays.

What if our processes are highly customized or unique?

That's where Skan AI shines. Unlike template-based tools, we discover your actual processes through observation. No matter how unique your workflows are, we'll map them exactly as they happen.

How Does Skan AI Compare to Alternatives

Leaders have choices these days. Here's a snapshot of how Skan AI's process intelligence compares to alternatives.

  • Skan White Logo

  • Process Mining

  • Manual Studies

  • Task Mining

Skan White Logo

Process Mining

Manual Studies

Task Mining
Observes ALL apps
No integration
Scales to thousands of agents
Finds app switching patterns
Compares top vs. average performers

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