Enhancing Risk
& Compliance 

Ensure Process Integrity and Compliance Through Real-Time Monitoring and Alerts

Schedule a Demo
Process Intelligence for Quality Assurance & Compliance

Process Intelligence for Quality Assurance & Compliance 

A Quality and Compliance System built on Skan’s AI-powered Process Intelligence platform ensures real-time, auditable data to manage quality and ensure process conformance in human-centric digital operations. It enhances outcomes by providing precise quality KPI data, impacting profitability, revenues, and customer experience. The system offers a data-centric view, measuring SLA adherence, error rate, process variance, first-pass rate, and throughput for precise and actionable results in human-centric operations.

Leverage a digital twin of operations

A True Digital Twin of Business Operations

Skan’s AI-powered Process Intelligence captures all human-system interactions through a digital trace of events, transforming them into data, models, and analytics. This representation, known as the "digital twin" of operations, generates the evidence and traceability essential for quality and compliance management systems.  Skan’s ability to track, report, and audit quality and compliance in real-time, including human-system interactions enables enterprises to improve quality and SLA adherence.

Customer Service Use Case 

One organization trying to improve customer service, used Skan's AI-powered  Process Intelligence to gain insights into the customer service workflow. By analyzing data on customer interactions, response times, and issue resolutions, the organization is able to identify process compliance gaps and measure quality metrics, leading to improvement in customer experience.

30 %

Improvement in First Pass Rate

25 %

Reduction in error rates and case rework

20 %

Improvement in SLA adherence

How Skan AI Works

Portal-1

Step 1

Observe

We observe every application and process activity directly from agent desktops.

RealWorld-GenAI-svg

Step 2

Analyze

We create a digital twin of operations using our proprietary AI to stitch together activities.

AdoptionModels-svg

Step 3

Identify

We identify patterns in your process and your best performers.

Up Trend Graph

Step 4

Optimize

You get insights and guidance for optimizations that can save millions. 

How Does Skan AI Compare to Alternatives

Leaders have choices these days. Here's a snapshot of how Skan AI's process intelligence compares to alternatives. 

  • Skan AI

  • Process Mining

  • Manual Studies

  • Task Mining

Skan AI

Process Mining

Manual Studies

Task Mining
Observes ALL apps Blue-Check Cancel Icon Cancel Icon Cancel Icon
No integration Blue-Check Cancel Icon Blue-Check Blue-Check
Scales to thousands of agents Blue-Check Blue-Check Cancel Icon Cancel Icon
Finds app switching patterns Blue-Check Cancel Icon Cancel Icon Blue-Check
Compares top vs. average performers Blue-Check Cancel Icon Cancel Icon Cancel Icon

Related Content

Subscribe to our Newsletter

Unlock your transformation potential. Subscribe for expert tips and industry news.

Request a Demo

Skan the possibilities and ignite your business transformation with our non-intrusive, zero-integration technology that empowers organizations with data-driven business insights to maximize productivity and digital innovation.

Frontier of work 1

Talk with an Advisor

Talk with a Skan Insurance solution advisor

Schedule a Demo