Risk & Compliance

Ensure process integrity and compliance with real-time monitoring and alerts

Process Intelligence for Quality Assurance & Compliance

Process Intelligence for Quality Assurance & Compliance

A Quality and Compliance System built on Skan’s AI-powered Process Intelligence platform ensures real-time, auditable data to manage quality and ensure process conformance in human-centric digital operations. It enhances outcomes by providing precise quality KPI data, impacting profitability, revenues, and customer experience. The system offers a data-centric view, measuring SLA adherence, error rate, process variance, first-pass rate, and throughput for precise and actionable results in human-centric operations.

Leverage a digital twin of operations

A True Digital Twin of
Business Operations

Skan’s AI-powered Process Intelligence captures all human-system interactions through a digital trace of events, transforming them into data, models, and analytics. This representation, known as the "digital twin" of operations, generates the evidence and traceability essential for quality and compliance management systems.  Skan’s ability to track, report, and audit quality and compliance in real-time, including human-system interactions enables enterprises to improve quality and SLA adherence.

Customer Service Use Case 

One organization trying to improve customer service, used Skan's AI-powered  Process Intelligence to gain insights
into the customer service workflow. By analyzing data on customer interactions, response times, and issue
resolutions, the organization is able to identify process compliance gaps and measure quality metrics, leading to
improvement in customer experience.

30%

Improvement in First
Pass Rate

25%

Reduction in error rates
and case rework

20%

Improvement in
SLA adherence

How Skan AI Works

Our platform provides total transparency into your end-to-end workflows, identifying hidden inefficiencies to streamline execution and maximize resource utilization.

How Skan AI Works
01

Observe

We observe every application and process activity directly from agent desktops.

02

Analyze

We create a digital twin of operations using our proprietary AI to stitch together activities.

03

Identify

We identify patterns in your process and your best performers.

04

Optimize

You get insights and guidance for optimizations that can save millions.

How Does Skan AI Compare to Alternatives

Leaders have choices these days. Here's a snapshot of how Skan AI's process intelligence compares to alternatives.

  • Skan White Logo

  • Process Mining

  • Manual Studies

  • Task Mining

Skan White Logo

Process Mining

Manual Studies

Task Mining
Observes ALL apps
No integration
Scales to thousands of agents
Finds app switching patterns
Compares top vs. average performers

Success Stories & Related Content

Strengthen Your Compliance and Risk Management with Skan AI: The Future of Proactive Monitoring

Strengthen Your Compliance and Risk...

Discover how Skan AI's controls monitoring solution empowers compliance...

Discover More
Compliance Chaos? Control It with Skan AI

Compliance Chaos? Control It with Skan AI

Cut costs, reduce risk, and crush manual compliance work with real-time...

Discover More
Strengthen Controls And Compliance with Continuous Monitoring Powered by Skan AI

Strengthen Controls And Compliance with...

Strengthen compliance and reduce risk with Skan AI. Gain real-time...

Discover More

Subscribe To Our Newsletter

Unlock your transformation potential. Subscribe for expert tips and industry news.

Talk with an Advisor

Talk with a Skan Insurance solution advisor

Schedule a Demo