Skan for Quality
& Compliance

Increase the integrity, efficiency, and reliability of organizational processes.

Group 1000004917

Process Intelligence for Quality Assurance & Compliance 

A Quality Management System built on Skan Process Intelligence ensures real-time, auditable data to manage quality in both digital and human-centric operations. It enhances outcomes by providing precise quality KPI data, impacting profitability, revenues, and customer experience. The system offers a data-centric view, measuring SLA adherence, error rate, process variance, first-pass rate, and throughput for precise and actionable results in human-centric operations.

Leverage a digital twin of operations

A True Digital Twin of Business Operations

Skan Process Intelligence captures all human-system interactions through a digital trace of events, transforming them into data, models, and analytics. This representation, known as the "digital twin" of operations, generates the evidence and traceability essential for quality and compliance management systems.  Skan’s ability to track, report, and audit quality and compliance in real-time, including human-system interactions enables enterprises to maintain quality and SLAs and demonstrate compliance.  

Customer Service Use Case 

One organization trying to improve customer service, used Skan's AI-powered  Process Intelligence to gain insights into the customer service workflow. By analyzing data on customer interactions, response times, and issue resolutions, the organization is able to identify compliance gaps and measure quality metrics.

30 %

Improvement in First Pass Rate

25 %

Reduction in error rates and case rework

20 %

Improvement in SLA adherence

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