Process Intelligence for Quality Assurance & Compliance
A Quality Management System built on Skan Process Intelligence ensures real-time, auditable data to manage quality in both digital and human-centric operations. It enhances outcomes by providing precise quality KPI data, impacting profitability, revenues, and customer experience. The system offers a data-centric view, measuring SLA adherence, error rate, process variance, first-pass rate, and throughput for precise and actionable results in human-centric operations.