![Healthcare Masthead](https://cdn.sanity.io/images/3xg3qj5k/production/263d89e6b36972bd8c1031efc531b8b7333f37e5-2640x1404.avif?q=80&fit=max&auto=format) Healthcare # Reduce claims costs. Improve member outcomes. Claims costs, payment accuracy, and member satisfaction depend on how payer teams perform work every day. Skan AI reveals where workflows break down so you can focus on the changes that deliver measurable results. [Request a demo](/request-demo) Trusted by **2 of the Top 5** US Healthcare Companies Cost savings through
process optimization $50M $50M Call center savings $28M $28M Reduction in process variability 20% 20% ![Focus Icon](https://cdn.sanity.io/images/3xg3qj5k/production/e8605089e46c0bd0fdd99f3db3ab303bc9e316e6-45x46.svg) ### From guesswork to certainty Know exactly which claims steps slow you down, so you stop guessing what to fix and focus where it counts. ![Focus Icon](https://cdn.sanity.io/images/3xg3qj5k/production/e8605089e46c0bd0fdd99f3db3ab303bc9e316e6-45x46.svg) ### From hidden to visible See the bottlenecks, manual work, and process variation other tools miss across every application your teams use. ![Focus Icon](https://cdn.sanity.io/images/3xg3qj5k/production/e8605089e46c0bd0fdd99f3db3ab303bc9e316e6-45x46.svg) ### From reactive to proactive Spot process problems before they reach members, and prevent issues instead of firefighting them. ## Solve your biggest payer challenges - [Claims excellence](/industry/financial-services#claims-excellence) - [Enrollment and billing](/industry/financial-services#enrollment-and-billing) - [Experience improvement](/industry/financial-services#experience-improvement) - [Network management](/industry/financial-services#network-management) Claims excellence ## Speed up claims and cut cost per claim - [Explore Process Intelligence](/process-intelligence) - See exactly where claims get stuck, and why - Cut claims processing time by up to 30% - Reduce payment errors by identifying manual work and process variation Enrollment & Billing ## Streamline enrollment and billing ![Simplify member and group onboarding steps](https://cdn.sanity.io/images/3xg3qj5k/production/076f885b8b9ba24bc9f8bfbbc144d17f3ade647c-936x381.svg) Simplify member and group onboarding steps ![Cut processing time](https://cdn.sanity.io/images/3xg3qj5k/production/057e23ebb289d64c17f2960100f2f714a181687d-597x391.svg) Cut processing time for group enrollments ![Reduce billing errors](https://cdn.sanity.io/images/3xg3qj5k/production/b343b2c06f0f8612bda73830da1c0398ffc9706e-545x336.svg) Reduce billing errors and adjustments ![Accent Placeholder](https://cdn.sanity.io/images/3xg3qj5k/production/933fed2c2a0bd74bd26458d2be116003a614dbd2-499x340.svg) “The depth and specificity of the data-driven insights delivered by Skan Al in 3 months would have taken a team of 8 six sigma blackbelts multiple years to put together.” CTO & Digital Officer Fortune 100 Healthcare Payer Experience Improvement ## Serve members faster,
with fewer repeat calls - [Discover Agents](/agents) ![Understanding](https://cdn.sanity.io/images/3xg3qj5k/production/5c6ee0fdb89bbcf6bf773ce684f033e4cde7c989-942x348.svg) Understand why members call multiple times about the same claim. ![See which claims create the most follow-up calls.](https://cdn.sanity.io/images/3xg3qj5k/production/251a19a50ac81bea73c9553bb9e95f3d78d00dd1-553x315.svg) See which claims create the most follow-up calls. ![reduce member complaints](https://cdn.sanity.io/images/3xg3qj5k/production/dd406efc48af7851a3b825df73a4c7bccbf778e5-433x337.svg) Resolve issues faster to reduce member complaints. Network Management ## Bring providers on board faster - [Discover AI Agents](/agents) - Speed up provider credential verification - Add providers to networks more quickly - Reduce errors in provider data management Frequently asked questions ## Frequently asked questions How can healthcare payers improve claims processing without accessing sensitive patient data? Claims performance can be analyzed by observing how work flows across systems, rather than by reading the underlying patient records. Process intelligence platforms mask and redact sensitive fields, so teams can see where claims stall and why while keeping protected health information (PHI) secure and HIPAA-compliant. Why is it so hard for payers to find the root cause of claims delays? Claims work spans many applications, including legacy systems, mainframes, and manual workarounds that tools built on single-system logs cannot see. A large share of claims activity often happens in applications those tools miss, which is why delays are difficult to trace without a complete view of how payer teams perform work across claims operations. How should payers decide which claims tasks to automate first? The most effective approach scores each activity by its impact on outcomes such as processing time and cost, not just how often it occurs, and by the level of risk and human judgment involved. That produces a prioritized roadmap that targets the highest-return automation first and keeps complex, judgment-heavy work with people. How quickly can healthcare payers expect results from process improvement? Organizations often begin identifying bottlenecks within four to six weeks, with early improvements commonly focused on claims processing time, payment accuracy, and operational efficiency. ## More to Skan​​​​‌‍​‍​‍‌‍‌​‍‌‍‍‌‌‍‌‌‍‍‌‌‍‍​‍​‍​‍‍​‍​‍‌​‌‍​‌‌‍‍‌‍‍‌‌‌​‌‍‌​‍‍‌‍‍‌‌‍​‍​‍​‍​​‍​‍‌‍‍​‌​‍‌‍‌‌‌‍‌‍​‍​‍​‍‍​‍​‍​‍‌​‌‌​‌‌‌‌‍‌​‌‍‍‌‌‍​‍‌‍‍‌‌‍‍‌‌​‌‍‌‌‌‍‍‌‌​​‍‌‍‌‌‌‍‌​‌‍‍‌‌‌​​‍‌‍‌‌‍‌‍‌​‌‍‌‌​‌‌​​‌​‍‌‍‌‌‌​‌‍‌‌‌‍‍‌‌​‌‍​‌‌‌​‌‍‍‌‌‍‌‍‍​‍‌‍‍‌‌‍‌​​‌‌‍‌‍​‌‌‌‍​‌​​​‍​​‍‌​‌​‌‍​‍‌​‌​​​‌‌‍‌​​‍​​‍‌​‌​‌‍‌‍​‌​‌‍​‌​‍‌​‍‌‌‍​‌‍‌​​‌‍​‍‌​​‍‌‍‌‍​​‍​‍​‌‍​​​‌‍‌‍​‌‌‌‍‌​​‌‍‌‍‌‍‌‍​​‍‌‌​‌‍‌‌​​‌‍‌‌​‌‌​​‌‍​‌‌‍‌‌‍‌‌​‍‌​​‌‍​‌‌‌​‌‍‍​​‌‌​‌‍‌‌‌‍​‌‌​‌‍‍‌‌‍‌‍‍‌​​‍‌‌​‌‌‌​​‍‌‌‌‍‍‌‍‌‌‌‍‌​‍‌‌​​‌​‌​​‍‌‌​​‌​‌​​‍‌‌​​‍​​‍‌‍‌‌‌‍‌​​‍​​​​​‌‌‍​‌‌‍​‌‌‍‌​​​‌‌‍​‌‌‍‌‌‌‍‌‍​‍‌‌​​‍​​‍​‍‌‌​‌‌‌​‌​​‍‍‌​‌‍‌‌‌‍​‌‌​‌‍‍‌‌‍‌‍‍‌​​‍‌‍​‌‍‌‍​‌‍‍‌​​‍‌‌​‌‌‌​​‍‌‌‌‍‍‌‍‌‌‌‍‌​‍‌‌​​‌​‌​​‍‌‌​​‌​‌​​‍‌‌​​‍​​‍​‌​‌‍‌‍​​​​​​​​‍​‌‌‌‍‌‌‌‍‌‍‌‍‌‍‌‍​‍‌‍​​​​‍‌‌​​‍​​‍​‍‌‌​‌‌‌​‌​​‍‍‌‍‍​‌‍‌‌‌‍​‌‌‍‌​‌‍‍‌‌‍‍‌‍‌​‌‍​‍‌‍​‌‌​‌‍‌‌‌‌‌‌‌​‍‌‍​​‌​‍‌‌​​‍‌​‌‍‌​‌‌​‌‌‌‌‍‌​‌‍‍‌‌‍​‍‌‍‌‍‍‌‌‍‌​​‌‌‍‌‍​‌‌‌‍​‌​​​‍​​‍‌​‌​‌‍​‍‌​‌​​​‌‌‍‌​​‍​​‍‌​‌​‌‍‌‍​‌​‌‍​‌​‍‌​‍‌‌‍​‌‍‌​​‌‍​‍‌​​‍‌‍‌‍​​‍​‍​‌‍​​​‌‍‌‍​‌‌‌‍‌​​‌‍‌‍‌‍‌‍​​‍‌‍‌‌​‌‍‌‌​​‌‍‌‌​‌‌​​‌‍​‌‌‍‌‌‍‌‌​‍‌‍‌​​‌‍​‌‌‌​‌‍‍​​‌‌​‌‍‌‌‌‍​‌‌​‌‍‍‌‌‍‌‍‍‌​​‍‌‌​‌‌‌​​‍‌‌‌‍‍‌‍‌‌‌‍‌​‍‌‌​​‌​‌​​‍‌‌​​‌​‌​​‍‌‌​​‍​​‍‌‍‌‌‌‍‌​​‍​​​​​‌‌‍​‌‌‍​‌‌‍‌​​​‌‌‍​‌‌‍‌‌‌‍‌‍​‍‌‌​​‍​​‍​‍‌‌​‌‌‌​‌​​‍‍‌​‌‍‌‌‌‍​‌‌​‌‍‍‌‌‍‌‍‍‌​​‍‌‍​‌‍‌‍​‌‍‍‌​​‍‌‌​‌‌‌​​‍‌‌‌‍‍‌‍‌‌‌‍‌​‍‌‌​​‌​‌​​‍‌‌​​‌​‌​​‍‌‌​​‍​​‍​‌​‌‍‌‍​​​​​​​​‍​‌‌‌‍‌‌‌‍‌‍‌‍‌‍‌‍​‍‌‍​​​​‍‌‌​​‍​​‍​‍‌‌​‌‌‌​‌​​‍‍‌‍‍​‌‍‌‌‌‍​‌‌‍‌​‌‍‍‌‌‍‍‌‍‌​‍‌‍‌​​‌‍‌‌‌​‍‌​‌​​‌‍‌‌‌‍​‌‌​‌‍‍‌‌‌‍‌‍‌‌​‌‌​​‌‌‌‌‍​‍‌‍​‌‍‍‌‌​‌‍‍​‌‍‌‌‌‍‌​​‍​‍‌‌ - [ ![Why Process Intelligence Is the First Step to Fixing Payer Revenue Cycle](https://cdn.sanity.io/images/3xg3qj5k/production/8df7477479f5dcde54356848516fe345ce43f87b-736x491.jpg?q=80&fit=max&auto=format) Blog postJul 10, 2026 9 mins ### Why Process Intelligence Is the First Step to Fixing Payer Revenue Cycle ](/blogs/why-process-intelligence-is-the-first-step-to-fixing-payer-revenue-cycle) - [ ![How to Implement Privacy-First AI Process Observation for Sensitive Employee Data](https://cdn.sanity.io/images/3xg3qj5k/production/92c41348d44350fca84cce0690c847d02740c4ad-736x491.jpg?q=80&fit=max&auto=format) Blog postJul 10, 2026 5 mins ### How to Implement Privacy-First AI Process Observation for Sensitive Employee Data ](/blogs/privacy-first-ai-process-observation-implementation)