The way we work, the way we connect with customers, and the pace of innovation—it’s all shifting. At the CCW BFSI Exchange, leaders across banking, insurance, and financial services come together to make sense of that change and shape what comes next.
Connect with Skan AI to uncover how work flows across your organization, identify what’s holding it back, and create systems that are faster, smarter, and built for change.
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📅 April 24 | 3:45 PM 📍 Interactive Panel
Customer expectations in financial services continue to rise, increasing pressure on contact centers to provide seamless support.
Long wait times, inconsistent experiences, and regulatory demands remain persistent challenges.
This panel brings together industry leaders to discuss practical strategies for applying AI-powered process intelligence in contact centers. Learn how financial institutions are equipping service teams to meet evolving demands with confidence.
Join us for an in-depth discussion on the future of AI in customer service and what it means for BFSI organizations.
Forge lasting bonds with top BFSI executives who share real-world success stories
Gain concrete techniques from industry experts that boost ROI
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Elevate your customer experience with actionable insights tailored for BFSI leaders
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