Workforce Productivity from Skan AI

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Process Intelligence for Workforce Productivity.png.png

Process Intelligence for
Workforce Productivity

In the age of AI and automation, Process Intelligence plays a pivotal role in shaping the future of work models by creating clear visibility into the digital landscape of work and providing essential metrics that drive workforce productivity. Operations leaders use Process Intelligence to:

Establish a reliable baseline for improvement
Outline potential business benefits from increased productivity
Gain insights into actionable strategies to achieve these benefits
Maximize their team's productivity, to accomplish more with less

Actionable Strategies to Achieve Improvements

Actionable Strategies to Achieve Improvements

With Skan AI's Process Intelligence, organizations uncover productivity variations across their workforce, analyze precise workforce, process and technology drivers of productivity, and focus on achieving continuous improvement. They use Skan to:

Measure baseline productivity across workforce segments
Estimate the potential financial gains from improving productivity
Analyze productivity levers to boost team productivity
Continuous monitoring to track enhancements and identify new
opportunities for workforce productivity improvements

Life at Skan

Engineer Peak Performance

Your Blueprint for a Seamless Workforce

Go beyond basic visibility to provide a comprehensive picture of your workforce's performance.

Pinpoint Productivity Champions: Identify "Trendsetters" driving peak performance and "Learners" with untapped potential within your workforce.
Quantify the Impact of Optimization: Harness what-if simulations to estimate the real financial gains achievable through workforce improvements.
Real-Time Behavioral Insights: Understand ho your workforce adapts to changes (internal, external, process-related) and identify opportunities for continuous improvement.
Future-Proof Your Optimization Strategy: Skan AI's continuous monitoring identifies evolving trends and pinpoints the next efficiency frontier for your workforce.

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Key Features

Uncover Workforce Potential

Gain a comprehensive view of your workforce activity, identifying patterns and potential areas for improvement.

Identify knowledge gaps and skill development opportunities based on activity insights
Analyze factors such as tenure, workforce utilization, and effort
Conduct root cause analysis to understand potential bottlenecks hindering workforce efficiency

Productivity Gain Potential_Gradient

Streamline Workflows, Eliminate Friction

Track progress, identify roadblocks, and pinpoint the underlying issues impacting productivity.

Gain real-time visibility into task progress and resource allocation
Uncover process variability per case and discover why cases deviate from the standard operating procedure
Eliminate unnecessary steps and streamline workflows based on real process data

Observed Productivity_Gradient

50%

Improvement in
team productivity

40%

Improvement in workforce
utilization

26%

Improvement in new
hire time to proficiency

How Skan AI Works

01

Observe

We observe every application and process activity directly from agent desktops.

02

Analyze

We create a digital twin of operations using our proprietary AI to stitch together activities.

03

Identify

We identify patterns in your process and your best performers.

04

Optimize

You get insights and guidance for optimizations that can save millions.

How Does Skan AI Compare to Alternatives

Leaders have choices these days. Here's a snapshot of how Skan AI's process intelligence compares to alternatives.

Process Mining
Manual Studies
Task Mining

		Process Mining	Manual Studies	Task Mining
Observes ALL apps
No integration
Scales to thousands of agents
Finds app switching patterns
Compares top vs. average performers