Process Intelligence for
Workforce Productivity

In the age of AI and automation, Process Intelligence plays a pivotal role in shaping the future of work models by creating clear visibility into the digital landscape of work and providing essential metrics that drive workforce productivity. Operations leaders use Process Intelligence to:

Establish a reliable baseline for improvement
Outline potential business benefits from increased productivity
Gain insights into actionable strategies to achieve these benefits
Maximize their team's productivity, to accomplish more with less

Actionable Strategies to Achieve Improvements

With Skan AI's Process Intelligence, organizations uncover productivity variations across their workforce, analyze precise workforce, process and technology drivers of productivity, and focus on achieving continuous improvement. They use Skan to:

Measure baseline productivity across workforce segments
Estimate the potential financial gains from improving productivity
Analyze productivity levers to boost team productivity
Continuous monitoring to track enhancements and identify new
opportunities for workforce productivity improvements

50%

Improvement in
team productivity

40%

Improvement in workforce
utilization

26%

Improvement in new
hire time to proficiency

Observe

We observe every application and process activity directly from agent desktops.

Analyze

We create a digital twin of operations using our proprietary AI to stitch together activities.

Identify

We identify patterns in your process and your best performers.

Optimize

You get insights and guidance for optimizations that can save millions.

How Does Skan AI Compare to Alternatives

Leaders have choices these days. Here's a snapshot of how Skan AI's process intelligence compares to alternatives.

Process Mining
Manual Studies
Task Mining

		Process Mining	Manual Studies	Task Mining
Observes ALL apps
No integration
Scales to thousands of agents
Finds app switching patterns
Compares top vs. average performers

Workforce Productivity

Process Intelligence for
Workforce Productivity

Actionable Strategies to Achieve Improvements

Enterprise Productivity Use Case