Retail & CPG

Delight customers, drive efficiency and manage supply chain disruptions

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Skan AI for Retail & CPG

Skan AI helps leading retail and CPG organizations capture how work runs across store operations, supply chain workflows, and shared service functions, giving leaders the data to act on the highest-impact improvement opportunities.

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Drive Operational Excellence

Identify standardization and automation opportunities to boost productivity, and reduce variability, processing time and turnaround time in order to respond more quickly to supply chain disruptions.

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Reduce Cost of Processing

Measure and analyze unit cost of processing, identify root-causes of effort, time and cost of processing, eliminate non-standard activities and reduce effort, time and cost of processing.

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Improve Customer Experience

Gain a deep understanding of workforce productivity, process cycle time and application usage to reduce turnaround time, reduce errors and rework so that customers spend less time waiting for returns to be processed.

Procurement

Procurement

Optimize procurement processes to minimize stock-outs and manage risk.

  • Supplier Onboarding and Qualification
  • Purchase Requisition and Approval
  • Vendor Negotiation and Contracting
  • Purchase Order Processing
  • Invoice Verification and Payment

Merchandising

Merchandising

Create consistent shopping experiences across every customer touchpoint.

  • Assortment Planning and Optimization
  • Inventory Allocation and Replenishment
  • Promotion Planning and Execution
  • Price Management and Optimization

Logistics & Fulfillment

Logistics & Fulfillment

Reduce stock-outs, drive efficiencies and lower costs.

  • Order Fulfillment and Processing
  • Warehouse Management and Operations
  • Inventory Movement and Tracking
  • Transportation Planning and Execution
  • Returns Management

Omnichannel Execution

Omnichannel Execution

Optimize omnichannel execution processes, and improve fulfillment performance.

  • Order Fulfillment Across Channels
  • Inventory Visibility and Allocation
  • Click-and-Collect (BOPIS) Processes
  • Unified Customer Experience
  • Returns and Exchanges Across Channels

Customer Service

Customer Service

Improve customer experience, reduce errors and manage returns.

  • Order Inquiry and Tracking
  • Product Returns and Exchanges
  • Complaints Handling and Resolution
  • Refund Processing
  • Customer Inquiry and Communication

Procurement

Optimize procurement processes to minimize stock-outs and manage risk.

Business Use Cases
  • Supplier Onboarding and Qualification
  • Purchase Requisition and Approval
  • Vendor Negotiation and Contracting
  • Purchase Order Processing
  • Invoice Verification and Payment

Merchandising

Create consistent shopping experiences across every customer touchpoint.

Business Use Cases
  • Assortment Planning and Optimization
  • Inventory Allocation and Replenishment
  • Promotion Planning and Execution
  • Price Management and Optimization

Logistics & Fulfillment

Reduce stock-outs, drive efficiencies and lower costs.

Business Use Cases
  • Order Fulfillment and Processing
  • Warehouse Management and Operations
  • Inventory Movement and Tracking
  • Transportation Planning and Execution
  • Returns Management

Omnichannel Execution

Optimize omnichannel execution processes, and improve fulfillment performance.

Business Use Cases
  • Order Fulfillment Across Channels
  • Inventory Visibility and Allocation
  • Click-and-Collect (BOPIS) Processes
  • Unified Customer Experience
  • Returns and Exchanges Across Channels

Customer Service

Improve customer experience, reduce errors and manage returns.

Business Use Cases
  • Order Inquiry and Tracking
  • Product Returns and Exchanges
  • Complaints Handling and Resolution
  • Refund Processing
  • Customer Inquiry and Communication

Business Value Metrics

Leading retailers and CPG companies use Skan AI to drive better business outcomes with process intelligence.

30 %

Reduction in Process Turnaround Time

Global Retailer

20 %

Increase in Production Volume

Global CPG leader

25 %

Reduction in Error Rate

Global Retailer

How Skan AI Works

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Step 1

Observe

We observe every application and process activity directly from agent desktops.

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Step 2

Analyze

We create a digital twin of operations using our proprietary AI to stitch together activities.

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Step 3

Identify

We identify patterns in your process and your best performers.

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Step 4

Optimize

You get insights and guidance for optimizations that can save millions. 

How Does Skan AI Compare to Alternatives

Leaders have choices these days. Here's a snapshot of how Skan AI's process intelligence compares to alternatives. 

  • Skan AI

  • Process Mining

  • Manual Studies

  • Task Mining

Skan AI

Process Mining

Manual Studies

Task Mining
Observes ALL apps
No integration
Scales to thousands of agents
Finds app switching patterns
Compares top vs. average performers

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Skan the possibilities and ignite your business transformation with our non-intrusive, zero-integration technology that empowers organizations with data-driven business insights to maximize productivity and digital innovation.

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