Identify standardization and automation opportunities to boost productivity, reduce variability and turnaround time in order to respond more quickly to supply chain disruptions.
Measure and analyze unit cost of processing, identify root-causes of effort, time and cost of processing, eliminate non-standard activities and reduce effort, time and cost of processing.
Optimize contact centers for responsiveness, permanent resolution and upsell performance with continuous monitoring and optimization
Leading telecom organizations use process intelligence across critical business operations and use cases
Step 1
We observe every application and process activity directly from agent desktops.
Step 2
We create a digital twin of operations using our proprietary AI to stitch together activities.
Step 3
We identify patterns in your process and your best performers.
Step 4
You get insights and guidance for optimizations that can save millions.
Skan AI |
Process Mining |
Manual Studies |
Task Mining |
|
|---|---|---|---|---|
| Observes ALL apps |
|
|
|
|
| No integration |
|
|
|
|
| Scales to thousands of agents |
|
|
|
|
| Finds app switching patterns |
|
|
|
|
| Compares top vs. average performers |
|
|
|
|
Explore the highlights of Skan's session at Zinnov Automation X.0 2023,...
Discover how process intelligence can drive automation success by optimizing...
Unlock the power of Process Intelligence to optimize operations, enhance...
Skan the possibilities and ignite your business transformation with our non-intrusive, zero-integration technology that empowers organizations with data-driven business insights to maximize productivity and digital innovation.
