Telecom

Speedup customer activation, improve customer service and reduce costs

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Plane

Drive Operational Excellence

Identify standardization and automation opportunities to boost productivity, reduce variability and turnaround time in order to respond more quickly to supply chain disruptions.

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Reduce Cost of Processing

Measure and analyze unit cost of processing, identify root-causes of effort, time and cost of processing, eliminate non-standard activities and reduce effort, time and cost of processing.

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Enhance Customer Experience

Optimize contact centers for responsiveness, permanent resolution and upsell performance with continuous monitoring and optimization

Procurement

Procurement

Optimize vendor selection and verification to minimize downtime.

  • Vendor Selection and Evaluation
  • Purchase Requisition and Approval
  • Purchase Order Processing
  • Invoice Processing and Payment
  • Contract Management

Customer Activation

Customer Activation

Optimize the customer on-boarding experience.

  • Order Processing and Fulfillment
  • Service Provisioning and Configuration
  • Identity Verification and Authentication
  • Device Activation and Setup
  • Communication and Notification

Customer Service

Customer Service

Speed up resolution of customer requests, drive efficiency and reduce costs.

  • Complaints Handling and Resolution
  • Ticketing and Incident Management
  • Billing Inquiries and Dispute Resolution
  • Service Request Handling
  • Customer Interaction Recording and Analysis

Procurement

Optimize vendor selection and verification to minimize downtime.

Business Use Cases
  • Vendor Selection and Evaluation
  • Purchase Requisition and Approval
  • Purchase Order Processing
  • Invoice Processing and Payment
  • Contract Management

Customer Activation

Optimize the customer on-boarding experience.

Business Use Cases
  • Order Processing and Fulfillment
  • Service Provisioning and Configuration
  • Identity Verification and Authentication
  • Device Activation and Setup
  • Communication and Notification

Customer Service

Speed up resolution of customer requests, drive efficiency and reduce costs.

Business Use Cases
  • Complaints Handling and Resolution
  • Ticketing and Incident Management
  • Billing Inquiries and Dispute Resolution
  • Service Request Handling
  • Customer Interaction Recording and Analysis

Business Value Metrics

Leading telecom organizations use Skan to drive better business outcomes

30%
Process turnaround time reduction

Global Telecom Leader

20%
Production volume increase

Global Telecom Leader

25%
Error rate reduction

Global Telecom Leader

How Skan AI Works

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Step 1

Observe

We observe every application and process activity directly from agent desktops.

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Step 2

Analyze

We create a digital twin of operations using our proprietary AI to stitch together activities.

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Step 3

Identify

We identify patterns in your process and your best performers.

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Step 4

Optimize

You get insights and guidance for optimizations that can save millions. 

How Does Skan AI Compare to Alternatives

Leaders have choices these days. Here's a snapshot of how Skan AI's process intelligence compares to alternatives. 

  • Skan AI

  • Process Mining

  • Manual Studies

  • Task Mining

Skan AI

Process Mining

Manual Studies

Task Mining
Observes ALL apps
No integration
Scales to thousands of agents
Finds app switching patterns
Compares top vs. average performers

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Skan the possibilities and ignite your business transformation with our non-intrusive, zero-integration technology that empowers organizations with data-driven business insights to maximize productivity and digital innovation.

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Talk with a Skan Insurance solution advisor

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