Revolutionize Insurance Operations with Process Intelligence
This video walks through how Skan AI uses real user observation to map end-to-end processes, analyze performance across teams and regions, and uncover actionable insights to drive operational excellence.
See how Skan AI delivers complete visibility into claims, underwriting, and customer service workflows—empowering insurance leaders to reduce processing times, cut costs, and improve customer satisfaction.
With Skan AI, you gain the intelligence needed to optimize claims handling, standardize best practices, and confidently lead digital transformation—without disrupting your existing systems.
Video Transcript
Introducing Skan AI, the process intelligence platform that revolutionizes insurance business transformation by giving you the most complete view of your operations.
Our fully customizable process intelligence platform provides actionable insights for leaders to make data-driven decisions. Skan AI transforms claims processing by providing the most complete visibility into operational workflows without disrupting existing systems or users.
Our platform identifies bottlenecks in claims handling, underwriting, and customer service workflows, enabling you to reduce processing times by up to 30%. By analyzing process variations across teams and regions, Skan AI helps standardize best practices, decrease error rates, and significantly improve overall customer satisfaction.
With these insights, insurance leaders are able to make strategic decisions that optimize resource allocation and drive continuous improvement in a highly competitive market.
Now, we’ll take a look at what you can expect.
Let’s start by looking at our observation data. Here, we are looking at an example of a clickstream that includes several desktop applications. We can click on a specific claim at the ID level to see a particular claim’s entire end-to-end clickstream journey.
We can filter out information as well to focus on actions across the entire application landscape of allow listed applications. Seeing all applications helps you get to root causes and helps with auditing purposes.
Next we’ll look at process maps. We aggregate the individual screens in a sequence of actions for the entire universe of claims. This shows all of the process variations across all agents.
Here we can filter to the most common process variations to see the most common deviations and we can filter by claim type, status, application, team, department, geography, and more to focus our analysis.
We also analyze processes in terms of average processing time per case and the turnaround time per case.
Our unit cost analysis uses the average processing time per claim – as generated by Skan AI - and the FTE cost per hour - provided by you - to determine the average cost per claim.
We can also assess the cost per claim across the participant, team, department and at the individual claim ID level. This offers a granular look at the processing costs of claims at every level.
Lastly, we’ll look at how you can compare process execution for different groups. Here, you can see the differences in process execution by analyzing the process maps, how much time is spent on average in each activity in the process, and each application used throughout the process.
These insights are useful to determine how to improve productivity for each group. For instance, you may decide the learners require upskilling while performers need a slight adjustment to their workflow.
Through continuous observation of your claims process, you can reduce costs, optimize the process, and empower employees to perform at their best.