Insurtech Insights London 2026
See Where AI Delivers in Your Insurance Operations
InterContinental London – The O2
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Purple Stage | Mar 18th | 3:20 PM
How Allianz is Finding the Happy Path to Customer Value
With over 10 million manually processed customer requests a year, Allianz Germany knows that every interaction is an opportunity to learn, and that the gap between good and great often hides in how work actually happens. In this session, Jan Malmendier (COO, Allianz Germany P&C) and Avinash Misra (Co-founder and CEO, Skan AI) explore:
- How Allianz gained deep visibility into complex processes
- The real hurdles of scaling transformation inside one of the world's largest insurers
- How eliminating non-value-adding work is freeing employees to focus where it matters most: the customer
Get the unfiltered story on how Allianz achieved complete operational context to act, optimize, and scale AI. Walk away knowing what Skan AI can do for your operations and AI strategy.
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Visit Skan AI at Booth B2
Your Insurance Operations Hold the Blueprint for Successful AI
Every carrier in 2026 wants the same thing: faster claims, leaner operations, and smarter underwriting. And everyone is betting on agentic AI to get there. But when budgets and tools look alike, what actually puts you ahead? It's not the AI model you pick, it's the operational context that powers it.
AI agents trained on generic data make generic decisions. Trained on your operations, they make your decisions, faster and at scale. Skan AI observes how your teams actually work, end to end. That first-party process data becomes the foundation to optimize your workflows and train agents on your specific operations.
Let's meet in person at Booth B2 to see how this works.
