Information Technology

Streamline processes, service delivery
and reduce costs

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Skan for IT Operations 

Optimize your IT operations with Skan AI's workflow automation that gives technology leaders a clear view of how teams navigate their entire toolset, identifies the manual steps, and process gaps that slow operations and erode service levels. Our platform transforms IT workflows through optimization and standardization, reducing downtime and driving innovation while providing IT organizations the agility to adapt to changing demands and deliver consistent customer value.

Plane

Drive Operational
Excellence 

Identify standardization and automation opportunities to boost productivity, and reduce variability, processing time and turnaround time in order to drive efficiencies and improve service delivery.  

Rotating Timer

Invert the Work
Pyramid 

Identify automation opportunities in IT operations, so your IT analysts can spend less time on repetitive non-value-added work, such as cutting and pasting data, and more time with strategic projects, analyzing and making decisions that deliver customer value.  

Doller_Three_Round

Reduce Cost of
Processing 

Measure and analyze unit cost of processing, identify root-causes of effort, time and cost of processing, eliminate non-standard activities and reduce effort, time and cost of processing.  

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Skan for Information
Technology

Leading IT organizations use Skan across critical business operations and use cases.  

Incident Management

Incident Management

Optimize processes, and speed up case resolutions.

  • Incident Identification and Logging
  • Categorization and Prioritization
  • Assignment and Notification
  • Investigation and Diagnosis
  • Resolution and Closure

Change Management

Change Management

Streamline change management processes, and improve business outcomes.

  • Change Request Submission and Approval
  • Impact Assessment and Risk Analysis
  • Change Implementation and Testing
  • Communication and Stakeholder Management
  • Post-Implementation Review and Documentation

Problem Management

Problem Management

Improve efficiency, and service delivery

  • Problem Identification and Logging
  • Categorization and Prioritization
  • Root Cause Analysis
  • Resolution and Workaround Implementation
  • Communication and Stakeholder Management

Service Request Management

Service Request Management

Drive operational excellence, reduce errors, and improve delivery experience.

  • Request Submission and Logging
  • Categorization and Prioritization
  • Assignment and Notification
  • Resolution and Closure
  • Communication and Stakeholder Management

IT Asset Management

IT Asset Management

Optimize processes, reduce rework, and reduce costs.

  • Asset Procurement and Acquisition
  • Asset Deployment and Configuration
  • Asset Tracking and Inventory Management
  • Maintenance and Upgrades
  • Retirement and Disposal

Incident Management

Optimize processes, and speed up case resolutions.

Business Use Cases
  • Incident Identification and Logging
  • Categorization and Prioritization
  • Assignment and Notification
  • Investigation and Diagnosis
  • Resolution and Closure

Change Management

Streamline change management processes, and improve business outcomes.

Business Use Cases
  • Change Request Submission and Approval
  • Impact Assessment and Risk Analysis
  • Change Implementation and Testing
  • Communication and Stakeholder Management
  • Post-Implementation Review and Documentation

Problem Management

Improve efficiency, and service delivery

Business Use Cases
  • Problem Identification and Logging
  • Categorization and Prioritization
  • Root Cause Analysis
  • Resolution and Workaround Implementation
  • Communication and Stakeholder Management

Service Request Management

Drive operational excellence, reduce errors, and improve delivery experience.

Business Use Cases
  • Request Submission and Logging
  • Categorization and Prioritization
  • Assignment and Notification
  • Resolution and Closure
  • Communication and Stakeholder Management

IT Asset Management

Optimize processes, reduce rework, and reduce costs.

Business Use Cases
  • Asset Procurement and Acquisition
  • Asset Deployment and Configuration
  • Asset Tracking and Inventory Management
  • Maintenance and Upgrades
  • Retirement and Disposal

Business Value Metrics

Leading human resources organizations use Skan to drive better business outcomes

50%
Improvement in workforce productivity

Leading IT organization 

30%
Reduction in processing time

Global IT organization 

20%
Improvement in SLA adherence

Leading IT organization 

Client Testimonials

See what our customers are saying about Skan

  • Log files only tell you so much. They're a result of actions taken. Skan quantifies the actions themselves, the triggering events. Instead of receiving things, fixing things that break, Skan's unique data helps us get ahead of it.

    user_time
    F100 Technology Manufacturer & Services

  • For me, process intelligence has to be rapid, non-intrusive, and less dependent on other technologies.

    user_time
    Chief Automation Officer​

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Skan the possibilities and ignite your business transformation with our non-intrusive, zero-integration technology that empowers organizations with data-driven business insights to maximize productivity and digital innovation.

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Talk with a Skan Insurance solution advisor

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