Shared Services

Streamline processes, reduce costs and
delight customers

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Skan AI for Shared Services

Empower your shared service centers with Skan AI’s process intelligence platform, designed to streamline multifunctional processes, slash operational costs, and significantly enhance employee and customer satisfaction. Our cutting-edge technology offers a strategic approach to automation, enabling shared services centers to achieve operational excellence, uncover cost-saving opportunities, and deliver exceptional customer experiences.

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Drive Operational
Excellence 

Identify standardization and automation opportunities to boost productivity, and reduce variability, processing time and turnaround time.  

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Reduce Cost of
Processing 

Measure and analyze unit cost of processing, identify root-causes of effort, time and cost of processing, eliminate non-standard activities and reduce effort, time and cost of processing.    

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Boost Customer
Experience 

Gain a deep understanding of workforce productivity, process cycle time and application usage to reduce turnaround time, reduce errors and rework so that customers spend less time waiting for their requests to be fulfilled.  

Finance & Accounting

Finance & Accounting

Improve operational excellence, and reduce cost.

  • Accounts Payable (AP) Processing 
  • Accounts Receivable (AR) Management 
  • Expense Reimbursement and Management 
  • Period-End Closing Processes 

Human Resources

Human Resources

Optimize know your customer (KYC) processes, and proactively manage service level 
agreements (SLAs).

  • Account Servicing & Maintenance
  • Complaints and issue resolution
  • Anti-money laundering (AML) & KYC, Client Onboarding

Information Technology

Information Technology

Streamline payment workflows, improve process throughput and improve customer experience. 

  • Origination, adjudication and collections
  • Electronic Payments - exceptions
  • Fraud detection and resolution

Finance & Accounting

Improve operational excellence, and reduce cost.

Business Use Cases
  • Accounts Payable (AP) Processing 
  • Accounts Receivable (AR) Management 
  • Expense Reimbursement and Management 
  • Period-End Closing Processes 

Human Resources

Optimize know your customer (KYC) processes, and proactively manage service level 
agreements (SLAs).

Business Use Cases
  • Account Servicing & Maintenance
  • Complaints and issue resolution
  • Anti-money laundering (AML) & KYC, Client Onboarding

Information Technology

Streamline payment workflows, improve process throughput and improve customer experience. 

Business Use Cases
  • Origination, adjudication and collections
  • Electronic Payments - exceptions
  • Fraud detection and resolution

Business Value Metrics

Leading shared services organizations use Skan to drive better business outcomes

25%
Reduction in process variability

Global Shared Service 

20%
Improvement in SLA adherence

Global Shared Service 

26%
Improvement in new hire “time to proficiency”

Global Shared Service 

Client Testimonials

See what our customers are saying about Skan

  • We want our programs to generate measurable impact for internal and external stakeholders--the employees and advisers our technology and systems support. Skan AI is helping us achieve positive outcomes by quickly discovering our users’ interactions with our processes and systems and giving us an invaluable source of truth.

    user_time
    SVP, Technology & Transformation

  • A transformation program that is informed out of evidence generated by data, automatically leap-frogs other approaches, as it ensures adoption and realization of business value. We want our programs to generate measurable impact to our internal and external stakeholders, who are the employees and advisors our technology and systems support. Skan AI is helping us achieve that outcome by quickly discovering our users’ interaction with our processes and systems and giving us the source of truth.

    user_time
    F100 Bank

  • We log in to our Skan AI Ops dashboard first thing every morning and use it to manage our business in real-time throughout each business day. Their insights have transformed how we lead and manage.

    user_time
    VP, Claims Optimization

  • Skan AI has helped us disaggregate the aggregate and turn lagging KPIs into leading KPIs. Linear cost management techniques don't work in this new environment and are bad for employee morale. We need our people engaged. Continuous Improvement is the way forward for us. Skan AI's Virtual Agents are like automated Six-Sigma Black Belts working 24/7 to help accelerate our cultural transformation.

    user_time
    F250 Financial Services

  • Skan AI helped us quickly prepare a baseline of process metrics around LLMs. Introducing LLMs into our current workflow cut processing time rapidly and we were able to complete our assessment of selecting the best LLM within weeks. One of the things you don’t ever want to do is automate a bad process. You are just going to make bad things happen faster, and that is not what anyone wants.

    user_time
    F250 Financial Services

  • Simplifying already lean processes, especially digital processes which tend to be invisible, isn’t worth the time and staff investment. Skan AI changes that. Their virtual agents generate highly accurate, finely granular data that makes incremental daily process improvement rather, dare I say, easy. And their system utilization data rates as a valuable bonus.

    user_time
    F250 Insurer

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