Shared Services

Streamline processes, reduce costs and delight customers

Process Intelligence across business units

Skan for Shared Services

Empower your shared service centers with Skan’s AI-powered Process Intelligence, designed to streamline multifunctional processes, slash operational costs, and significantly enhance employee and customer satisfaction. Our cutting-edge technology offers a strategic approach to automation, enabling shared services centers to achieve operational excellence, uncover cost-saving opportunities, and deliver exceptional customer experiences.

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Drive Operational
Excellence 

Identify standardization and automation opportunities to boost productivity, and reduce variability, processing time and turnaround time.  

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Reduce Cost of
Processing 

Measure and analyze unit cost of processing, identify root-causes of effort, time and cost of processing, eliminate non-standard activities and reduce effort, time and cost of processing.    

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Boost Customer
Experience 

Gain a deep understanding of workforce productivity, process cycle time and application usage to reduce turnaround time, reduce errors and rework so that customers spend less time waiting for their requests to be fulfilled.  

Shared Services Customer Contact (1)

Skan for Customer Service & Contact Centers

Leading shared services organizations use Skan across critical business operations and use cases.  

Finance & Accounting

Finance & Accounting

Improve operational excellence, and reduce cost.

  • Accounts Payable (AP) Processing 
  • Accounts Receivable (AR) Management 
  • Expense Reimbursement and Management 
  • Period-End Closing Processes 

Human Resources

Human Resources

Optimize know your customer (KYC) processes, and proactively manage service level 
agreements (SLAs).

  • Account Servicing & Maintenance
  • Complaints and issue resolution
  • Anti-money laundering (AML) & KYC, Client Onboarding

Information Technology

Information Technology

Streamline payment workflows, improve process throughput and improve customer experience. 

  • Origination, adjudication and collections
  • Electronic Payments - exceptions
  • Fraud detection and resolution

Finance & Accounting

Improve operational excellence, and reduce cost.

Business Use Cases
  • Accounts Payable (AP) Processing 
  • Accounts Receivable (AR) Management 
  • Expense Reimbursement and Management 
  • Period-End Closing Processes 

Human Resources

Optimize know your customer (KYC) processes, and proactively manage service level 
agreements (SLAs).

Business Use Cases
  • Account Servicing & Maintenance
  • Complaints and issue resolution
  • Anti-money laundering (AML) & KYC, Client Onboarding

Information Technology

Streamline payment workflows, improve process throughput and improve customer experience. 

Business Use Cases
  • Origination, adjudication and collections
  • Electronic Payments - exceptions
  • Fraud detection and resolution

Business Value Metrics

Leading shared services organizations use Skan to drive better business outcomes

25%
Reduction in process variability

Global Shared Service 

20%
Improvement in SLA adherence

Global Shared Service 

26%
Improvement in new hire “time to proficiency”

Global Shared Service 

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