Leveraging Process Intelligence in User Adoption initiatives empowers organizations to enhance user onboarding, improve user productivity, reduce learning curves, gain real-time guidance and support, enhance user engagement and satisfaction, empower continuous learning, and optimize software utilization. Our capabilities enable you to:
Skan for user adoption facilitates seamless onboarding with interactive, step-by-step guidance, enhancing user proficiency swiftly. It fosters higher engagement through real-time support, optimizing software utilization and ensuring organizations derive maximum value. Additionally, it aids change management by providing in-app guidance during transitions, reducing resistance and facilitating smoother adoption of new tools. Users are empowered to independently address queries through in-app guidance and self-service resources, minimizing reliance on support teams and enhancing resource efficiency.
Step 1
We observe every application and process activity directly from agent desktops.
Step 2
We create a digital twin of operations using our proprietary AI to stitch together activities.
Step 3
We identify patterns in your process and your best performers.
Step 4
You get insights and guidance for optimizations that can save millions.
Skan AI |
Process Mining |
Manual Studies |
Task Mining |
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| Observes ALL apps |
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| No integration |
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| Scales to thousands of agents |
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| Finds app switching patterns |
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| Compares top vs. average performers |
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Skan the possibilities and ignite your business transformation with our non-intrusive, zero-integration technology that empowers organizations with data-driven business insights to maximize productivity and digital innovation.
