Public Sector

Improve operational excellence, control costs, and increase citizen responsiveness

Skan for Public Sector

Leading public sector organizations like you use Skan’s AI-powered Process Intelligence to drive efficiencies through standardization and automation, control costs by eliminating non-standard activities, and increase responsiveness to citizen needs by eliminating errors and reducing turnaround time.

Plane

Drive Operational Excellence

Identify standardization and automation opportunities to boost productivity, and reduce variability, processing time and turnaround time.

Doller_Three_Round

Reduce Cost of Processing

Measure and analyze unit cost of processing, identify root-causes of effort, time and cost of processing, eliminate non-standard activities and reduce effort, time and cost of processing.

Three Color Start

Improve Citizen Experience

Gain a deep understanding of workforce productivity, process cycle times and application usage to reduce turnaround time, reduce errors and rework so that citizens spend less time waiting for requests to be fulfilled.

Public Sector Image

Skan for Public Sector

Leading Public Sector agencies use Skan across critical business operations and use cases.

Sales, Customer Service and Corporate Functions

Contact Center & Citizen Services

Optimize contact center operations to increase responsiveness to citizen needs.

  • Citizen Inquiry Handling
  • Service Request Processing
  • Complaints Management
  • Appointment Scheduling and Management
  • Information Verification and Authentication

Benefits & Claims processing

Benefits & Claims processing

Speed up benefits and claims processing to delight citizens.

  • Application Intake and Verification
  • Eligibility Determination
  • Claims Adjudication and Processing
  • Payment Authorization and Distribution
  • Appeals and Dispute Resolution

Fraud, Waste and Abuse

Fraud, Waste and Abuse

Streamline processes to meet accountability and stewardship goals.

  • Case Investigation and Analysis
  • Alert Generation and Response
  • Preventive Measures Implementation

Contact Center & Citizen Services

Optimize contact center operations to increase responsiveness to citizen needs.

Business Use Cases
  • Citizen Inquiry Handling
  • Service Request Processing
  • Complaints Management
  • Appointment Scheduling and Management
  • Information Verification and Authentication

Benefits & Claims processing

Speed up benefits and claims processing to delight citizens.

Business Use Cases
  • Application Intake and Verification
  • Eligibility Determination
  • Claims Adjudication and Processing
  • Payment Authorization and Distribution
  • Appeals and Dispute Resolution

Fraud, Waste and Abuse

Streamline processes to meet accountability and stewardship goals.

Business Use Cases
  • Case Investigation and Analysis
  • Alert Generation and Response
  • Preventive Measures Implementation

Business Value Metrics

Leading Public Sector Agencies use Skan to drive better business outcomes

30 %

Process turnaround time reduction

Federal agency

25 %

Reduction in error rates and case rework

State and local agency

Three_Doller

$2M

Annual cost savings

Federal Agency

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