Skan AI for
Public Sector

Improve operational excellence, control costs, and increase citizen responsiveness

Leading public sector organizations like you use Skan’s AI-powered Process Intelligence to drive efficiencies through standardization and automation, control costs by eliminating non-standard activities, and increase responsiveness to citizen needs by eliminating errors and reducing turnaround time.

Drive Operational
Excellence

Identify standardization and automation opportunities to boost productivity, and reduce variability, processing time and turnaround time.

Reduce Cost of Processing

Measure and analyze unit cost of processing, identify root-causes of effort, time and cost of processing, eliminate non-standard activities and reduce effort, time and cost of processing.

Improve Citizen Experience

Gain a deep understanding of workforce productivity, process cycle times and application usage to reduce turnaround time, reduce errors and rework so that citizens spend less time waiting for requests to be fulfilled.

Leading Public Sector agencies use Skan AI
across critical business operations and use cases.

Contact Center & Citizen Services

Optimize contact center operations to increase responsiveness to citizen needs.

  • Citizen Inquiry Handling
  • Service Request Processing
  • Complaints Management
  • Appointment Scheduling and Management
  • Information Verification and Authentication

Speed up benefits and claims processing to delight citizens.

  • Application Intake and Verification
  • Eligibility Determination
  • Claims Adjudication and Processing
  • Payment Authorization and Distribution
  • Appeals and Dispute Resolution

Streamline processes to meet accountability and stewardship goals.

  • Case Investigation and Analysis
  • Alert Generation and Response
  • Preventive Measures Implementation

Business Value Metrics

Leading high-tech organizations use Skan to drive better business outcomes

30%

Process turnaround
time reduction
Federal agency

25%

Reduction in error
rates and case rework
State and local agency

$12M

Annual cost
savings
Federal Agency

What Our Customers Have to Say

Learn how Fortune 500 enterprises have benefitted from Skan AI’s innovation.

Skan Al quantifies the actions themselves as well as the triggering events. Instead of fixing things that break, Skan Al's unique data helps us get ahead of it.

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SVP, Services
F100 Tech. Mfg & Services

Being able to tell how much each case costs is something we have never had, and Skan AI will allow us to make better decisions.

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SVP, Operations
F100 Bank

The depth and specificity of the data-driven insights delivered by Skan Al in 3 months would have taken a team of 8 six sigma blackbelts multiple years to put together.

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CTO & Digital Officer
F100 Healthcare Payer

Skan Al delivered an exceptional outcome way beyond expectations. Our VP-level audience never knew many of the metrics Skan Al shared. Competition left far behind.

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Director, Innovation & Strategy
F250 Financial Services

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