It’s a truism that the more automated an organization the more important the people become, especially in the age of generative AI. It always comes down to the people. In this short video meet Avinash Misra and Vinay Mummigatti of Skan and Ted Shelton, Bain’s head of process redesign, as they discuss the inversion of the work pyramid, process visibility and understanding, and the new possibilities for simplifying work, educating workers, and automating workstreams.