F500 Financial Advisory Makes Data-Driven Process Transformation

Skan helps companies turn around their legacy processes built around Human-To-Human "H2H" and Human-To-System "HTS" interactions. Using computer vision, Skan was able to "X-Ray" business processes to identify hidden variants and accurately predict hotspots to accelerate automation and transformation initiatives.

To maintain its growth momentum, the financial advisory firm was re-aligning its internal processes to create a better experience, a concept HFS refers to as OneOffice. Skan was expected to speed up optimization by providing hard evidence based on data to encourage continuous improvement.

The financial advisory firm conducted a proof of concept (POC) with 25-30 users to see if Skan's processes could serve its goals. Skan now has ~200 users at this company, a number that is continuing to grow as they utilize Skan to identify people-based improvement opportunities, informing such ideas as user training, merging closely related activities, and automation opportunities to improve average-handling time.

Skan has successfully identified 20+ areas where the employee experience can be improved, and costs can be reduced. Skan was also incorporated in a project to aid in identifying training opportunities and bottlenecks where employees spend unnecessary time in a process.

Skan helped identify and investigate 20 such friction points on the path to automation and transformation for the financial advisory firm, which is currently looking to expand its initiative to x-ray more processes impacting its key business objectives.

To this end, Skan helped the financial advisory firm with a top-down discovery approach using all the data at hand for end-to-end transformation instead of focusing on improving individual processes.