Top Healthcare Provider Boosts Pharmacists' Productivity with Skan AI

Our Client

This Fortune 100 company utilizes technology to offer health insurance to millions of people across the United States. For their customers, they combine the power of data with a comprehensive range of benefits to enhance the healthcare experience from top to bottom.

Objective

The goal was to boost pharmacist productivity by 0.2 cases per hour. In addition, the organization sought to pinpoint which applications pharmacists were accessing outside the core system, along with time spent in these applications. Segmenting pharmacists by performance level would allow comparison of tasks completed, and identify opportunities for training, standardization, and automation.

The intent was to monitor each screen within the main application, measure processing times and application usage patterns across business attributes. By tracking these metrics, they aimed to gain insight into pharmacist workflows and uncover opportunities to enhance efficiency.

Cost Savings

$10.8M

in potential savings identified by decreasing the application switching

Productivity

20%

improvement in productivity by implementing recommendations.

Solution

Skan AI's insights revealed opportunities to optimize technology usage and improve efficiency. The analysis of application utilization uncovered variances - some pharmacists used certain tools more heavily than others. Skan AI proposed aligning workflows, training, and access to improve utilization.

The process variation and task switching data demonstrated that pharmacists toggled between multiple applications to complete their work. Skan AI recommended consolidating systems and simplifying workflows to reduce application switching.

Skan AI's group analysis highlighted differences in application usage across pharmacist segments and business units. By understanding these variances, the client can tailor solutions and training to meet the needs of each group.

The insights provide a roadmap for increasing technology adoption and creating consistent, streamlined processes for pharmacists. With Skan AI's insights, pharmacists can work more efficiently and focus on patient care.

Outcome

With actionable insights from Skan AI, this client discovered over $10.8 million in potential savings. By analyzing their existing applications and workflows, Skan AI identified opportunities to streamline processes and reduce non value-added tasks.

The results? More efficient operations. By implementing Skan AI's recommendations, the client boosted productivity. Employees could focus on higher-impact work, rather than manual processes. The company saved on licensing fees by optimizing their application usage.

With Skan AI's help, this business boosted their bottom line and empowered their workforce. The savings unlocked resources to invest in growth. Meanwhile, employees enjoyed more fulfilling roles.

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