Objective
The goal was to boost pharmacist productivity by 0.2 cases per hour. In addition, the organization sought to pinpoint which applications pharmacists were accessing outside the core system, along with time spent in these applications. Segmenting pharmacists by performance level would allow comparison of tasks completed, and identify opportunities for training, standardization, and automation.
The intent was to monitor each screen within the main application, measure processing times and application usage patterns across business attributes. By tracking these metrics, they aimed to gain insight into pharmacist workflows and uncover opportunities to enhance efficiency.