Leading Healthcare Services Provider Partners with Skan to reduce cost of operations for keeping data-sources up-to-date

  • IndustryHealthcare Payer
  • Company Size 10,000+
  • Revenue $6B+
  • Location United States
01

Our Client

This Fortune 50 company leverages technology to provide health insurance for over 150+ million people across the U.S. For their customers, they merge the power of data with a full range of benefits to improve the healthcare experience from top to bottom.
02

Objective

The client faced a major challenge with their data management. Their team manually updated various disconnected data sources that fed data into multiple different applications and processes. This approach involved many variations and led to inefficiencies. Requests from users dictated the workflow, often resulting in errors and wasted effort as team members navigated a complex, fragmented landscape.

To address this problem, the client aimed to streamline their processes. By thoroughly understanding the intricacies of their existing system, they sought to:

  • Standardize processes to reduce complexity and variability.
  • Reduce errors and rework caused by lack of structure.
  • Decrease the effort required from users by removing redundant, non-process applications.

Automate workflows for smoother operation.

Cost Savings
$2.5M
in potential savings identified
Automation
$1.5M
in potential savings from automation identified
03

Solution

Skan generated actionable insights on the inner workings of case processing, capturing and measuring key metrics like processing times, turnaround times, and process variability that impact workflow efficiency. By incorporating critical business attributes with operational metrics, Skan revealed how these attributes influence processing workflows and timelines.

Digging deeper, Skan unearthed insights into utilization rates across process and non-process applications, including activity switching. They spotlighted processes requiring excessive manual intervention across multiple applications, identifying automation opportunities waiting to be seized.

With Skan's insights highlighting the path forward, opportunities abound to optimize workflows, reduce manual tasks, and leverage automation, transforming case processing from a slog into a well-oiled machine.

04

Outcome

Skan demonstrated its expertise by uncovering significant cost-saving opportunities for the client. Through a detailed analysis, Skan identified $2.5 million in potential savings, including $1.5 million in potential automation efficiencies. Skan dug into the client's data, noting issues like semi-structured data and limited transaction traceability that were leading to error fallouts.

Leveraging these insights, Skan worked collaboratively with the client to identify customized solutions, increasing productivity and dramatically improving quality. The engagement showcased Skan's ability to partner with clients to realize operational excellence and bottom-line impact.

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