4 Takeaways From Fireside Chat on Practical AI in Business

Earlier this week, PlugANDPlay hosted Skan's fireside chat on “A Practical Overview of Artificial Intelligence for Business Leaders” which was led by Avinash Misra, CEO and Co-Founder of Skan. The chat featured senior leaders and executives with decades of AI experience across digital transformation and process excellence:

    • Sanjay Srivastava, Chief Digital Officer, GENPACT
    • Jocelyn Goldfein, Managing Director, Zetta Venture Partners

The panel had an insightful conversation about how AI is no longer the stuff of science fiction and is now one of the top trends being embraced by enterprise business leaders around the globe

Watch the full video below or read on to see our top 4 takeaways from this insightful discussion.

The Top 4 Insights from “A Practical Overview of Artificial Intelligence for Business Leaders

AI is experiencing a “magic moment”

In the past few years, many factors, including the pandemic, have created a need for digital transformation. On the forefront of this change is AI. As Sanjay mentioned “the largest driver of transformative value” for many enterprises is the ability to unlock the value of their internal data. The combination of these macro trends, business needs, and technology advancements are coming together to create a magic moment for AI to drive this transformation.

The small dataset problem

Despite being in a “magic moment,” AI is not magic. It requires data to be effective. For business leaders to be able to take advantage of new AI technologies requires investment and maturity on the data side. Many organizations are not there yet and business leaders need to make sure that they are coordinating with the right technical teams to ensure that the infrastructure is in place to render the AI successful.

Deployment is the key to solving real problems

The real challenge is moving AI out of the lab. Business leaders need to have the right infrastructure and support from their technical teams in order to accomplish this. As Sanjay stated, "AI is one component that can deliver great results, but it needs to be done in the context of a larger engineered application" that encompasses data ingestion, modeling, and governance.

The next evolution of AI is augmented intelligence

AI is best applied to solve specific tasks and challenges. It doesn't replace human judgment and reasoning where uncertainty is involved and complex decision making is required. However, it can help business teams and organizations make better decisions faster. The next evolution of AI is accelerating this decision making where machines and humans are working in tandem.

Jen Faria LinkedIn
“One of the things you don’t ever want to do is to automate a bad process. You are just going to make bad things happen faster, and that is not what anyone wants.”
Jen Faria
Digital Enablement and Automation Services Lead, AVP FM Global
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