Skan Helps F200 P&C Carrier Automate, Accelerate Continuous Improvement in Claims

Historically, the client generated process maps manually, but this approach proved outdated when it came to implementing fast-paced improvements across their organization. The fix? Skan’s process maps were auto-generated and updated in real-time. 

Skan helped the client gain workforce productivity insights, which helped improve overall performance. The unit cost analysis provided by Skan granted insights into the cost, speed, and accuracy of key processes and shared recommendations on additional ways to improve overall efficiency.

Based on Skan-generated measurement and analysis, the client implemented recommendations that yielded a 19% gain in Utilization, a 14% gain in Productivity, and improved the minutes it took to close an individual case by 16%. To keep things running smoothly, the team implemented Skan-generated control loops to prevent slippage. 

The decisions and interactions per FTE per day improved by 16%. Also, Skan-generated work data was consumed more by front-line workers (62%) than managers (38%). Hence, Skan helped the client place front-line workers at the top of the work pyramid, where customers need them.