Global Insurer Simplifies Auto Claims and Improves ROI with Skan

To gain visibility into process, mapping, and unit-costing, Skan created a digital twin of their core functions. Skan focused on analyzing time spent on process versus non-process applications, team handoffs, and customer and third-party interactions. This provided the client with new levels of detail relating to quantifying and understanding the real drivers of claim case costs.

The client was not yet ready to embrace aggressive automation, but they wanted a plan of action they could implement to simplify processes in the near future. With Process Intelligence from end-to-end process mapping, Skan provided unbiased insights on workforce capacity utilization, productivity analysis, system utilization, and automation options.

Skan insights helped the client reduce costs by  ~$200k+ by simplifying customer touchpoints and eliminating redundant information capture from third-parties. New streamlined ways of work reduced costly off-hours work by 24%. Skan insights also helped the client generate another ~$105k savings by consolidating three information-capture workflows into one, while pinpointing which communications would better flow through Microsoft Teams vs. costly in-person meetings.  

What does the future of Skan look like for this customer? As Guidewire ClaimCenter utilization increases across the organization, the Skan platform will have even more data and processes to mine intelligence from. Skan's Productivity and Unit Costing dashboards will pinpoint even more opportunities, and calculate the specific gains the organization could yield through their implementation.