FM Global Optimizes Insurance Claims with Skan's Process Intelligence

FM Global’s initial approach to understanding their processes was through conventional process discovery. But they encountered many challenges going the manual route. So FM Global turned to Skan’s automated process discovery and AI technologies. Several key capabilities set Skan apart from the rest of the solutions on the market:

●    Skan’s approach enabled the highest level of detail and richness of data. Skan provided specific task level data, how employees were completing processes, and how long processes and tasks were taking. Additionally, Skan provided visibility into which tools were being used, even where, in certain cases, those tools were not supposed to be part of the process.

●    FM Global’s information security team was excited about the way Skan’s tool worked, because no confidential or sensitive data needed to leave FM Global servers for analysis. As a result, FM Global was able to get the insight that Skan provides while keeping all confidential and sensitive data internal to their network. 

●    Skan’s computer vision-based approach to automated process discovery was able to run in the background, so FM Global was able to get an authentic view of how processes ran without the need to take any employees away from day-to-day tasks or work.

FM Global was able to get a richness of data that could never have been achieved through conducting employee interviews. They uncovered insights such as how long it took to truly complete a process, an understanding of the variations, and the most frequently visited process paths. Moving forward, FM Global evaluated not just using Skan for automation efforts, but also for broader process improvement efforts.