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F500 Enterprise achieves enterprise-wide process excellence with Skan

  • IndustryInformation Services
  • Company Size 10,000+
  • Revenue $900M+
  • Location United States
01

Our Client

This global information and analytics company provides decision tools and analytics to customers. It is a provider of legal, regulatory, and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world.

02

Objective

The client had several goals in mind to optimize their operations and boost team performance. First, they aimed to identify any inefficiencies by pinpointing bottlenecks and redundant manual processes. Streamlining these steps would allow for smoother workflows. Additionally, they sought to improve training consistency across regions through standardized best practices. By aligning training protocols, they could ensure all team members had access to top-quality training and education.

Finally, the client wanted to analyze how applications and daily activities aligned with overall workforce utilization. Getting a clear picture of how the team spent their time would uncover any waste and allow for better task prioritization. With these focused objectives, the client was eager to make targeted improvements that would increase productivity, maximize resources, and empower its workforce.

Cost Savings
$11.3M
in savings through redesign, retraining and automation opportunities across 7 processes
Standardization
26%
reduction in TAT.
03

Solution

Skan identified how to streamline the Compliance process. Over half of employees' time was used in Outlook and Teams - adding up to non-productive work hours and diminished productivity.

Skan revealed a 3x variation in processing times across geographies for regulatory documentation and account management. This highlighted the need to standardize applications and activities.

To reduce turnaround times and errors, Skan prescribed two solutions:

  1. Standardize Windows search, which eats up 33% of total time.
  2. Automate repetitive Excel tasks, which occupy 6% of time.
By tackling these two items, the client could boost productivity and consistency. The solutions promised less drudgery and more value-added work for employees. Most importantly, they allow Compliance to better serve internal and external stakeholders.
04

Outcome

With Skan’s help, the client unlocked powerful insights that boosted productivity and strengthened compliance across the board. By applying a fine-tooth comb to understand 7 key processes, Skan uncovered avenues for redesign, retraining, and automation that drove major cost savings. Armed with a clear roadmap to standardize processes, the client slashed turnaround times and cut down on errors. In short, Skan shed light on opportunities to work smarter, faster, and more accurately delivering operational excellence.

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