Skan Drives Digital Transformation of Services for a Technology Leader
- IndustryInformation Services
- Company Size 10000+
- Revenue $900M+
- Location United States
This global information and analytics company provides decision tools and analytics to customers. They are a provider of legal, regulatory, and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world.
The firm estimates it processes 20 million to 30 million legal documents annually, such as case and patent documents. Gathering, enriching, and processing the documents requires a large operations team. This was a slow, labor-intensive process, and thanks to the nature of the legal documents, it required highly skilled individuals, making it extremely expensive.
Hence, they turned to process intelligence, which was not only about bringing automation to the business but also defining a clear path to success.
After deploying Skan, the legal services firm conducted a deep-dive analysis of these processes, producing what it described as “some strange results”:
Process variations: Skan identified multiple cases of process variations. For example, some employees were using incorrect systems, while others didn’t know the next step in a process or were waiting for information from their colleagues. In response, the legal services firm re-engineered its processes and developed training for employees to ensure they function at maximum efficiency.
Automation opportunities: Skan also identified approximately 25 opportunities to deploy automation throughout its legal document processes. For example, some employees spent most of their time manually completing data entry, which was time-consuming and prone to inaccuracies. Automating processes like these drove improvements in efficiency and accuracy.
By leveraging Skan, this organization identified process inefficiencies it could never have imagined. It completely overhauled its legal document processing function, with significantly improved results. It shared that its overall turnaround time was previously about four weeks.
By leveraging Skan to redefine its processes and identify automation opportunities, it reduced turnaround time by more than 50%, produced significant cost savings, and improved employee experience, enabling it to focus on higher-value tasks.
“For me, process intelligence has to be rapid, non-intrusive, and less dependent on other technologies. We had tried to monitor how this process happened, but there was so much back and forth, it was difficult to document
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