Global Consulting Firm focused on Transforming Healthcare Partners with Skan to Improve the Incentive Compensation Process

In just four weeks, Skan delivered actionable insights across various dimensions. We meticulously conducted end-to-end process mapping, offering a detailed understanding of each operational step. Skan's process intelligence highlighted crucial metrics such as average processing time and process variants, facilitating a deeper understanding of performance dynamics.

Additionally, the technology insights suggested ways to optimize capacity utilization and reduce processing time through enhanced technology utilization. By analyzing workforce data, Skan identified variations and proposed recommendations for standardization, aiming to enhance workforce efficiency and consistency. Furthermore, Skan pinpointed automation opportunities, streamlining repetitive tasks and bolstering overall operational efficiency.

The outcomes derived from Skan's insights were transformative. By implementing the recommendations, significant improvements were achieved. Firstly, there was a notable reduction in the amount of rework required, leading to a decrease in the overall effort spent on processing each case. Secondly, the implementation of recommendations aimed at reducing average processing time resulted in a substantial increase in the number of cases processed per year. Moreover, the detailed process map provided a clear overview of all activities, highlighting variations and presenting opportunities for automation.

As a result of these improvements, the client estimated an impressive $2.7 million in annual savings through process re-engineering, showcasing the tangible impact of the interventions on organizational efficiency and financial performance.