Objective
The objective was to streamline operations and improve overall efficiency by meticulously mapping out each step in the incentive compensation process. This approach provided transparency and clarity on how people, processes, and technology come together to process each case. This paved the way for identifying potential areas of improvement.
The aim was to gain actionable insights into how people, process, technology each contribute to the overall efficiency and performance of the workflow. Additionally, the client wanted to identify variations within the processes to enable a thorough analysis of data flow and comparison of lead times across different process variants. By analyzing these variations, the plan was to optimize processes and foster continuous improvement within the system.