Leading Healthcare Service Provider Enhances Case Throughput with Skan

  • IndustryHealthcare Payer
  • Company Size 10,000+
  • Revenue $6B+
  • Location United States

Our Client

This Fortune 50 company leverages technology to provide health insurance for over 150+ million people across the U.S. For their customers, they merge the power of data with a full range of benefits to improve the healthcare experience from top to bottom.



Dealing with a high volume of cases that require timely and meticulous processing across multiple clients, there was an opportunity to streamline operations and improve efficiency. By leveraging technology and automation, as well as analyzing the work patterns of top performers, the goal was twofold: enhance overall throughput to handle the influx of cases, while also gaining valuable insights into techniques that boost productivity.

Small optimizations in process can yield big results when implemented at scale. The key was to identify areas ripe for improvement, then applying focused solutions that allow employees to work smarter. With the right approach, productivity and job satisfaction can rise in tandem.

Cost Savings
in potential savings identified on a single process
improvement in throughput of cases identified through task mining data


Skan shared actionable insights to streamline operations across all locations. By optimizing workflows and automating repetitive tasks, the client could improve case handling speed and maximize productivity within existing work hours. With detailed metrics on where employees spend time and how they utilize applications, Skan identified opportunities to simplify processes, reduce manual effort, and boost throughput.

The insights from Skan revealed clear paths to improve inventory practices, product design, and automation strategy. With Skan's data-driven approach, the client gained a roadmap to enhance efficiency, scale intelligently, and deliver excellent service.



By leveraging Skan's powerful process mining technology, the client uncovered $27 million in realizable savings on a single process alone. The insights didn't stop there. The client also identified opportunities to increase throughput by 8% with their existing workforce, as revealed by Skan's advanced task mining capabilities. And it gets even better. Skan enabled the client to pinpoint automation and product enhancement opportunities to boost overall efficiency.

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