Global Leader in Commercial Real Estate Services Partners with Skan to Measure Variability in Level of Effort for Office Lease Administration Process

Skan's deep expertise uncovered hidden insights to drive process improvements. Its meticulous analysis of over 90 unique applications and 27,000+ cases revealed opportunities to streamline operations. By mapping end-to-end processes and benchmarking productivity metrics, Skan identified automation opportunities to reduce costs and variability.

The engagement delivered actionable intelligence on processing times, application usage, and automation readiness across customer segments and industries. Armed with Skan's data-driven recommendations, the client confidently transformed workflows and accelerated cycle times.

Skan's strategic approach shared insights on process performance, enabling implementation of data-driven solutions for a more efficient, consistent, and customer-centric operation.

After just four weeks of working with Skan, the client saw remarkable improvements that made their operations more efficient and effective. Copy-and-paste redundancies were eliminated, saving employees valuable time. Data entry errors became a thing of the past, ensuring accuracy across systems. Most importantly, the client gained crucial Insights into its workforce productivity.

They discovered that some operators lagged behind in serving B2B customers. Processing times for these operators were twice as long compared to top performers. Armed with this Intelligence, the client was able to optimize workflows, coach underperforming staff to boost performance, and better align roles to maximize productivity. Skan's solution created visibility that will allow the client to unlock greater business performance on an on-going basis.