To address the challenges faced, Skan AI process intelligence solution provided insights focusing on optimizing workforce utilization, enhancing process consistency, and identifying automation opportunities. The solutions include:
Workforce Productivity Improvements
Through Skan AI's workforce productivity optimization solution, Skan AI highlighted significant variability in the team's utilization rates and provided recommendations for improving work allocation. By ensuring a more balanced distribution of tasks, the client enhanced overall productivity and reduce bottlenecks caused by uneven workloads.
New Automation Opportunities
Skan AI also identified and prioritized activities with significant potential for automation using Skan AI's automation discovery solution. By automating these repetitive and time-consuming tasks, the client could streamline their processes and reduce manual effort, allowing employees to focus on more complex, strategic activities.
Standardizing Applications
Additionally, Skan AI recommended standardizing the inconsistent use of applications and setting up a knowledge repository. This repository serves as a central source of information, reducing the team’s reliance on senior staff for constant guidance and improving overall efficiency and knowledge sharing across the organization.
New Training Plans
Lastly, Skan AI observed high variability in case processing times and provided recommendations to enhance the team’s capability to handle all types of cases. By implementing a well-structured training plan, the client could ensure that all team members were equipped with the necessary skills and knowledge to manage various case types effectively. This approach not only reduced processing time variability but also improved the quality and consistency of claims handling, ultimately leading to faster resolution times and higher customer satisfaction.
