The Most Complete, AI-Powered

Process Intelligence Platform

Real-time, 360° continuous visibility into your end-to-end business operations so that you can measure, analyze, and improve KPIs with data-driven strategies to manage risks and drive profitable growth.

Hero-ProcessIntelligence
  • Leading energy and utilities company partners with Skan to improve change of tenancy process...


The Most Granular Process Insights

Skan AI's process intelligence solution is an always-on observation platform that uses artificial intelligence (AI) to capture work activities in real time and measure how operations run. With Skan AI, you gain data-driven, actionable insights to manage and improve business processes with enterprise scale, data privacy, and security. 
Digital Twin of Operations V2

Digital Twin of Operations

Enterprise operations can often appear as a Black Box. While we understand the inputs and outputs, the intricate activities of hundreds of individuals within these operations remain unseen.

Using AI to observe all relevant human-system interactions, Skan AI generates a digital twin of operations – analytic models of how people work and operations run.  This provides a continuous, detailed, and reliable view of end-end processes across all participants, all applications, all time and all transactions.

  • 360° view of operations
  • Privacy first
  • AI-powered insights
  • Continuous, real-time
  • Speed to value
  • Operational intelligence

Observe Everything to Create the Most Complete View

rotating_arrow_white

Continuous Data Capture

Continuously captures every workflow variation, detailing paths, participants, and software usage across any timeframe, from minutes to months at scale.

case_with_human_icon_white

Captures Every Application

Records all applications used in your process, including Mainframe, Citrix, meeting apps (e.g. Zoom), desktop and web-based.

Human_face_with_gear

Scalable & Actionable

Delivers comprehensive insights - such as individual or group productivity, and unit cost of processing – to measure, analyze and improve KPIs across any size team.

What Our Customers
Have to Say

Learn how Fortune 500 enterprises have benefitted from
Skan AI’s innovation. 

  • Simplifying already lean processes, especially digital processes which tend to be invisible, isn’t worth the time and staff investment. Skan AI changes that. They generate highly accurate, finely granular data that makes incremental daily process improvement rather, dare I say, easy. And their system utilization data rates as a valuable bonus.


  • The depth and specificity of the data-driven insights delivered by Skan AI in 3 months would have taken a team of 8 six sigma blackbelts multiple years to put together.


  • We log in to our Skan AI Ops dashboard first thing every morning and use it to manage our business in real-time throughout each business day. Their insights have transformed how we lead and manage.


Privacy First Architecture

Privacy First By Design

Truste_Logoaicpa-soc-logoISO_IEC 27001

 

check_list

Allow-listed Apps Only

You decide which applications and websites to observe. We observe nothing by default.

half_gear_v2

Custom Image Redaction

You configure which fields and data are sensitive. Our AI will mask and redact data to protect privacy and PII.

database

Images Stay On-Prem

When you host our Gateway server, the masking and storage of images stays behind your firewall.

user_time

User Obfuscation

Mask the identity of users to report on anonymous IDs or create cohorts to analyze data by grouping users.

Privacy First Architecture

Privacy First By Design

Skan AI’s Privacy First Architecture maximizes data privacy. Skan AI builds its process maps using high-level metadata only, without requiring access to any of your company’s or users’ confidential data or documents. Sensitive and confidential data never leaves your enterprise firewall. 

  • Allow-listed applications
  • Data masking and anonymization
  • GDPR compliance
Truste_Logo aicpa-soc-logo ISO_IEC 27001

TrustArc's Enterprise Privacy Certification, which includes GDPR, applies only to the Skan AI Process Intelligence product​.

How It Works

Portal-1

Step 1

Observe

We observe every application and process activity directly from agent desktops.

RealWorld-GenAI-svg

Step 2

Analyze

We create a digital twin of operations using our proprietary AI to stitch together activities.

AdoptionModels-svg

Step 3

Identify

We identify patterns in your process and your best performers.

Up Trend Graph

Step 4

Optimize

You get insights and guidance for optimizations that can save millions. 

Data Security and Privacy

Responsible AI

Skan AI builds trusted and responsible AI that is transparent, safe, and designed to protect your data and privacy.

  • Data security and privacy
  • Data integrity
  • AI accuracy and reliability
  • Ethical use of AI

Explore More About Process Intelligence

FAQs About Process Intelligence Software

What makes Skan AI different from other process intelligence tools?

Most tools only see part of your processes - either what happens inside integrated systems or limited desktop activities. Skan AI observes everything - all applications, all teams, all handoffs - to create the most complete view of how work actually happens. We can see work in legacy systems, mainframes, and third-party applications that other tools miss completely.

Do we need to integrate with our existing systems?

No integrations required. Skan AI uses computer vision to observe work as it happens on user desktops. This means we can capture processes in any application - including legacy systems, mainframes, VDI environments, and third-party tools that don't have APIs. Setup takes weeks, not months.

How does Skan AI handle sensitive data and privacy?

Privacy and security are built into our core design. We observe process flows, not sensitive data content. Our platform masks and redacts sensitive information in real-time, stores data locally behind your firewall, and only sends anonymized metadata to our cloud. We comply with GDPR, SOX, and other major regulatory frameworks.

How quickly can we see results and ROI?

Most customers see initial insights within 2-3 weeks of deployment and achieve ROI within 6-12 months. You'll get immediate visibility into hidden inefficiencies, identify quick wins within the first month, and see compounding returns as you implement continuous improvements and automation based on our insights.

Can Skan AI scale across our entire organization?

Yes. We've successfully deployed to organizations with thousands users across multiple countries. Our platform handles global operations with different languages, time zones, and regulatory requirements. You can start with a pilot team and expand gradually, or deploy enterprise-wide from day one.

Will this slow down our employees' computers or interfere with their work?

No impact on performance or productivity. Our observation technology runs silently in the background with minimal system resources. Employees won't notice any difference in their daily work, and there's no learning curve or training required.

What if our processes are highly customized or unique?

That's where Skan AI excels. Unlike template-based solutions, we discover your actual processes through observation - no matter how unique or customized they are. Our Digital Twin technology adapts to your specific workflows, capturing all variations and showing you which approaches work best.

How does this work with our existing process mining and automation tools?

Skan AI complements your existing tools by filling critical visibility gaps. While process mining tools show what happens in integrated systems, we capture the complete workflow including manual work, application switching, and cross-system processes. We can export data to your RPA tools and provide insights that make your existing automation more successful.

What kind of support and training do you provide?

We provide full implementation support including deployment assistance, user training, and ongoing customer success management. Our team helps you interpret insights, identify improvement opportunities, and measure the impact of changes. Most customers become self-sufficient within 30-60 days.

Can we control what processes and data are observed?

Absolutely. You have complete control over which users, applications, and processes are observed. You can exclude sensitive applications, limit observation to specific time periods, and configure privacy settings to match your organization's policies. Everything is configurable based on your needs.

Subscribe to our Newsletter

Unlock your transformation potential. Subscribe for expert tips and industry news.

Request a Demo

Skan the possibilities and ignite your business transformation with our non-intrusive, zero-integration technology that empowers organizations with data-driven business insights to maximize productivity and digital innovation.

Frontier of work 1